Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Vaquiz Mendoza

Clayton,NC

Summary

Adept at navigating high-stress scenarios, I enhanced customer loyalty and boosted sales at Teleperformance through exceptional problem-solving and CRM software expertise. My active listening and critical thinking skills led to significant positive feedback and retention, showcasing my ability to transform challenges into opportunities for growth and customer satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Teleperformance
11.2019 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

GED -

Highland International School
El Salvador
2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Payment Processing
  • CRM Software
  • Reading Comprehension
  • Promotional support
  • [Software] CRM system proficiency

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Service Representative

Teleperformance
11.2019 - 07.2023

GED -

Highland International School
Vanessa Vaquiz Mendoza