Vanessa Vargas
San Antonio,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
DC Warehouse Associate
TJX Distribution Center
09.2024 - 12.2025
- Collaborated with team members to optimize workflow and meet daily processing goals.
- Packaged products for shipment, adhering to company standards for quality and presentation.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Caregiver
Primary Home Health Care
07.2022 - 09.2024
- Maintained clean and safe living environments by adhering to sanitation protocols and performing routine housekeeping tasks.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Call Center Representative
IBEX Global
10.2019 - 07.2022
- Resolved customer inquiries using company-specific software and protocols
- Provided detailed product information to enhance customer satisfaction
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Distribution Associate
Butterball
05.2017 - 10.2019
- Operated forklifts and pallet jacks to efficiently move products within warehouse.
- Collaborated with team members to streamline order fulfillment processes.
- Documented inventory movements in WMS using handheld scanners.
Office Clerk
Piggly Wiggly Grocery Store
01.2015 - 05.2017
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
Store Manager
Friendly Mart
01.2013 - 12.2014
- Oversaw inventory management with cycle counts,audits and shrinkage to share and implement customer service initiatives.
- Hired,trained and managed team of 5 associates,including evaluating performance and enforcing disciplinary actions.
- Keep accounts current and funds deposited to keep on-site cash low.
- Delivered excellent customer service by greeting and assisting each customer.
- Managed store appearance,including merchandising and displays,signage,decorations and cleaning.
- Counted cash drawers and made bank deposits.
Department Manager
Walmart
09.2011 - 01.2013
- Responsible for the department to achieve the daily sales.
- Stock shelves,capping bins in the back.
- Price changes
- Plan up coming features
- Doing order for the department
- Making sure my associate had they're daildaily notes.
- Knowing my business as far as Sales,CFF,OSCA,LYS and Shrink.
- Making sure our customers had a great experience every time they come in and shop with us.
Education
High School Diploma -
Highlands
San Antonio, TX05-2007
Skills
- Packaging and labeling
- Order picking and processing
- Pallet building
- Forklift certified
- Self-motivated and disciplined
- Call center operations
- Customer service
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Appointment scheduling
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
Languages
Spanish
Full Professional
English
Full Professional
Timeline
DC Warehouse Associate
TJX Distribution Center
09.2024 - 12.2025
Caregiver
Primary Home Health Care
07.2022 - 09.2024
Call Center Representative
IBEX Global
10.2019 - 07.2022
Distribution Associate
Butterball
05.2017 - 10.2019
Office Clerk
Piggly Wiggly Grocery Store
01.2015 - 05.2017
Store Manager
Friendly Mart
01.2013 - 12.2014
Department Manager
Walmart
09.2011 - 01.2013
High School Diploma -
Highlands