Vanessa Vargas
Wayne
Summary
Experienced professional in Product Development, Brand Managing, and Customer service with over 11 years of experience. Reliable management professional with several years of expertise developing top-notch skills in customer service and team leadership in the retail industry. Ready to take on new challenges in an exciting new position.
Overview
12
12
years of professional experience
Work History
Associate Manager-Innovation and Technology Transfer
EAFIT University
01.2023 - Current
- Discover new investor opportunities, analyze commercial value via market research, and create effective commercialization strategies.
- Coordinate projects from initial collaboration with academic inventors to successful realization of ideas in the marketplace.
- Oversee portfolio of projects through patent development and licensing, including drafting negotiation agreements with legal advisors.
- Facilitate senior leadership growth and commercialized portfolio projects.
- Collaborate with research team to develop marketing and business plans for technology aimed at achieving commercialization.
- Manage budgets for department projects and resource allocation.
- Prepare and coordinate all meetings with potential allies to establish strong partnerships.
- Create presentation materials to effectively communicate objectives and expectations during meetings.
- Prepare and coordinate all meetings with potential allies to establish strong partnerships.
- Create presentation materials to effectively communicate objectives and expectations during meetings.
- Adapt university presentations and resources utilized for presenting projects to prospective international investors.
Assistant Site Manager
CityMD
Jersey City
02.2021 - 01.2023
- Manage the performance of the site on a day-to-day basis.
- Coordinate work schedules for all site employees to ensure adequate coverage and efficiency.
- Order all medical supplies, medications, vaccinations, and office supplies needed.
- Support medical practitioners and nurses with patient procedures such as EKG, lab processing, blood draws, and documenting patient information in ATHENA.
- Collaborate with HR team to develop staff development plans and address employee relation issues.
- Support recruitment efforts by screening candidates and scheduling interviews.
Associate Product Manager, Quality & Compliance
Bulbrite
Moonachie
03.2020 - 02.2021
- Manage product lifecycle through analysis of product data, developing proposals for product line extensions and transitions.
- Ensure completion of QA processes and resolution of QC issues with a customer-first mindset.
- Deliver products according to current product strategy
- Cultivate relationships with factory partners to enhance execution of outsource strategies.
- Led product education and training sessions for team members to enhance product knowledge.
- Communicate relevant product information to the consumer and the product manager.
- Perform financial analysis of existing products or services in order to recommend pricing strategies.
- Maintain data integrity within the item master database.
Product Development & Brand Manager Assistant Manager
Toys R Us
Wayne
11.2016 - 12.2019
- Assist Product Manager in developing $260M annual business for private development of global brands.
- Identify business opportunities through analysis of marketplace trends and NPD data.
- Conduct market research to identify target customer segments, preferences, and trends.
- Manage product lifecycle by analyzing product data to propose product line extensions and transitions.
- Deliver products per the current product strategy meeting specification, compliance, and financial requirements.
- Partner with the packaging team to approve packaging layouts, write copy, and select photography models.
- Oversee budget allocation for marketing initiatives and brand development projects.
Executive Customer Service Associate
Toys R Us
Wayne
05.2014 - 11.2016
- Manage escalated customer issues, inquiries, and concerns for the Executive Team, ensuring resolution and customer satisfaction.
- Investigate and resolved customer inquiries from Better Business Bureau, social media platforms, and Attorney General, maintaining compliance and enhancing customer trust.
- Work cross-functionally with various departments to resolve customer grievances such as the marketing team.
- Review and scored call center calls, delivering actionable feedback to team leads to improve service quality.
- Create reporting and communication material for all senior management.
- Liaison for communication for our Philippines and Nicaragua call center teams.
Education
International Management and Marketing - New York, NY
Pace University
New York, NY05-2011
Skills
- Innovation strategy
- Technology commercialization
- Commercialization strategy
- Market research
- Agile project management
- Project management
- Stakeholder engagement
- Supply chain management
- Product lifecycle management
- Financial analysis
- Task delegation
- Customer relationship management
Projects
Study Abroad - Brazil, Was part of Petrobras leadership meetings that entailed important business decisions. I was part of a community project where we purchased technology for children located in favellas.
Languages
- Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Associate Manager-Innovation and Technology Transfer
EAFIT University
01.2023 - Current
Assistant Site Manager
CityMD
02.2021 - 01.2023
Associate Product Manager, Quality & Compliance
Bulbrite
03.2020 - 02.2021
Product Development & Brand Manager Assistant Manager
Toys R Us
11.2016 - 12.2019
Executive Customer Service Associate
Toys R Us
05.2014 - 11.2016
International Management and Marketing - New York, NY
Pace University