Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Vanessa Vargo

Dearborn,MI

Summary

Motivated and self-taught Entry Level Pharmaceutical Sales professional with over 7+ years in the pharmaceutical industry building strong relationships with both prescribers and patients to ensure growth of company metrics and sales. Strong communication and customer service skills with a focus on customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreen's
04.2023 - Current
  • Trained new employees in day-to-day operations, including use of computer systems to fill/count medications, proper phone etiquette and fulfilling company metrics
  • Coordinated and handled incoming calls from 100+ customers daily
  • Gave feedback to management on ways to provide better training, promote more efficient staff, and increase sales
  • Wrote and maintained weekly schedule of all technicians including time off requests
  • Provided technical assistance to pharmacy manager and client and implemented management processes to ensure accurate medication management
  • Communicated with clients regarding medications and suggested additional treatment options when appropriate
  • Received all medication shipments and reviewed invoices prior to accurate payment processing
  • Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care

Lead Pharmacy Technician

Dundee Family Pharmacy
01.2022 - 03.2023
  • Accurately calculate dosages in order to fill and dispense medications for pharmacist approval
  • Answered any and all phone calls, emails and faxes in a timely and professional manner
  • Worked closely with pharmacists and technicians to ensure smooth flow of production
  • Provided excellent customer service by being friendly, courteous, and helpful with customers and coworkers
  • Trained new employees effectively to perform their job tasks and realize potential
  • Communicated with clients regarding medications and suggested additional treatment options when appropriate
  • Responsible for inventory maintenance and control as well as ordering supplies including vials, blister packs, office supplies, etc.
  • Supervised 6 pharmacy technicians and coordinated day-to-day assignments
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
  • Developed and implemented improvements to pharmacy organization system
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information

Pharmacy Technician

United Specialty Pharmacy
11.2017 - 01.2022
  • Accurately calculate dosages in order to fill and dispense medications for pharmacist approval
  • Answer any and all phone calls, emails and faxes in timely and professional manner
  • Worked closely with managers and nurses in charge of long term care facilities for proper and quick medication deliveries
  • Use computer software systems to access prescription info including patient and prescriber data, drug selection and insurance billing
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
  • Trained new employees on all filling systems, specializing in automated machines including Parata and DOSIS
  • Responsible for inventory maintenance and control as well as ordering supplies for automated department.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items

Education

CNPR Training Course - Pharmaceutical Sales

National Association of Pharmaceutical Sales Reps
Dearborn, MI
10.2023

High School Diploma -

Dearborn High School
Dearborn, MI
06.2001

Skills

  • Communication skills
  • Time management
  • Strong work ethic
  • Excellent customer service skills
  • Product knowledge
  • Performance metrics
  • Willingness to learn
  • Strategic planning and implementation
  • Creative problem solving
  • Attention to detail
  • Team Collaboration
  • Data-driven decision making
  • Relationship building and retention

Accomplishments

  • Supervised team of 6-8 staff members.
  • Collaborated with pharmacist in the development of pharmacy technicians, leading to an increase in team productivity and higher metric performance.
  • Achieved 20% higher pick-up rate of prescriptions through effectively helping staff members with using key words in patient interactions.
  • Achieved 25% higher prescription delivery rate by implementing daily sales calls to patients.
  • Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.

Certification

Certified National Pharmaceutical Sales Representative(CNPR)

National Association of Pharmaceutical Sales Representatives

10/23- Current



Pharmacy Technician Board Certification(PTCB)

Pharmacy Technician Certification Board

10/20- Current

Timeline

Pharmacy Operations Manager

Walgreen's
04.2023 - Current

Lead Pharmacy Technician

Dundee Family Pharmacy
01.2022 - 03.2023

Pharmacy Technician

United Specialty Pharmacy
11.2017 - 01.2022

CNPR Training Course - Pharmaceutical Sales

National Association of Pharmaceutical Sales Reps

High School Diploma -

Dearborn High School

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Vanessa Vargo