Vanessa Vazquez
Hemet,CA
Summary
Organized Patient Service Representative with 15 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Scripps Clinic/Family Medicine
Encinitas, CA
06.2019 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used epic to schedule appointments.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Balanced deposits and credit card payments each day.
- Answer phones schedule appointments.
- Route messages to correct pools.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Reviewed daily care slips for doctors.
- Generated monthly statements to check outstanding balances.
- Used Epic to schedule appointments.
- Explained plans for treatment and payment options.
- Compiled and reviewed medical charts.
- Followed document protocols to safeguard confidentiality of patient records.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Patient Service Representative/Check-in/check-out
Scripps Clinic
La Jolla, CA
02.2018 - 06.2019
- Assisted patients in filling out check-in and payment paperwork
- Reviewed and corrected claim errors to facilitate smooth processing
- Generated monthly statements to check outstanding balances
- Explained plans for treatment and payment options
- Balanced deposits and credit card payments each day
- Recommended service improvements to minimize recurring patient issues and complaints
- Organized patient records and database to facilitate information storage and retrieval
- Took co-payments and compiled daily financial records
Unit Secretary
Scripps Prebys Cardiovascular Institute
La Jolla, CA
07.2015 - 01.2018
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Processed lab paperwork and requests according to physicians' orders.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Facilitated lab orders and medication administration.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Obtained payments from patients and scanned identification and insurance cards.
Data Processor
Scripps
Sorrento Valley, CA
04.2006 - 07.2015
- Sorted and processed incoming reports before putting data into processing software.
- Compiled information and input into database.
- Tracked and maintained records for claims department.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Added documents to file records and created new records to support filing needs.
Education
High School Diploma -
Hilltop High School
Chula Vista, CA06.1999
Medical Front Office
Pima Medical Institute
Chula Vista, CA07.2002
Skills
- Patient greeting
- Chart pulling
- Interpreting physician orders
- Insurance verifying
- Directing callers
- Medical insurance
- Appointment Scheduling
- Payment collection
- Attention to Detail
- Self-Motivated
- Critical Thinking
Timeline
Patient Service Representative
Scripps Clinic/Family Medicine
06.2019 - Current
Patient Service Representative/Check-in/check-out
Scripps Clinic
02.2018 - 06.2019
Unit Secretary
Scripps Prebys Cardiovascular Institute
07.2015 - 01.2018
Data Processor
Scripps
04.2006 - 07.2015
High School Diploma -
Hilltop High School
Medical Front Office
Pima Medical Institute
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