Vanessa Vela
Oklahoma City,OK
Summary
Experienced bilingual management professional driving operational excellence and team efficiency, overseeing daily operations, resolving conflicts, and ensuring client satisfaction. Focused on team collaboration and adaptability, fostering a productive environment while demonstrating leadership, problem-solving, and strategic planning skills to achieve organizational goals. Encouraging manager and analytical problem-solver with talents for team building, leading, motivating, excellent customer relations, and relationship-building skills. Proficient in independent decision-making and sound judgment to positively impact company success, dedicated to enhancing employee engagement and boosting performance through training, monitoring, and morale-building.
Overview
14
14
years of professional experience
Work History
National Recruiter
Midway Staffing
Oklahoma City, Oklahoma
06.2025 - Current
- Lead and manage staffing operations while balancing multiple client priorities across the eastern region
- Oversee onsite employees, ensuring performance standards, attendance, and compliance are met
- Serve as Subject Matter Expert (SME) for Bullhorn ATS/CRM, supporting recruiters with system usage, troubleshooting, and best practices
- Maintain consistent client communication to align staffing expectations, timelines, and service delivery
- Coordinate and fulfill high-volume staffing needs across multiple locations
- Assist with leading and supporting an out-of-country recruiting team to maintain hiring efficiency
- Maintain and analyze Excel spreadsheets for candidate tracking, placements, and workforce metrics
- Assist with payroll processing, verification, and reporting accuracy
- Process employee terminations in compliance with company policies and labor regulations
- Improve operational efficiency through organized documentation and proactive follow-up
On Site Manager
Partners Personnel
Oklahoma City, Oklahoma
02.2024 - 06.2025
- Provided hands-on leadership for daily onsite operations while managing competing priorities
- Implemented structured processes to improve workflow efficiency and time management
- Ensured safety compliance, quality standards, and regulatory adherence through regular inspections
- Led recruiting, interviewing, onboarding, and training initiatives to meet staffing demands
- Mentored employees and supervisors, strengthening accountability and performance
- Resolved employee conflicts professionally, fostering a positive and productive work environment
- Built strong client partnerships by addressing concerns promptly and effectively
- Increased employee engagement, morale, and retention through consistent leadership and support
Client Service Manager
Revenue Management Solutions
10.2021 - 10.2023
- Led and coached customer service teams to meet performance and service targets
- Managed escalated customer concerns with professionalism and efficiency
- Balanced workloads and deadlines to ensure consistent service delivery
- Strengthened client relationships through proactive communication and issue resolution
Relationship Manager
Revenue Management Solutions
04.2018 - 10.2021
- Managed multiple client accounts while prioritizing deadlines and performance goals
- Built and maintained relationships with clients, vendors, and service providers
- Identified client objectives and aligned solutions to achieve successful outcomes
- Recognized upselling and cross-selling opportunities and partnered with sales teams
- Utilized Salesforce to track ROI, client engagement, and performance metrics
Project Manager
Revenue Management Solutions
05.2015 - 04.2018
- Directed end-to-end project execution, managing scope, timelines, resources, and deliverables
- Prioritized tasks and milestones to ensure on-time and within-scope project completion
- Implemented clear communication channels to align internal and external stakeholders
- Provided schedules, progress updates, and leadership reports to management
Customer Service Representative
Revenue Management Solutions
12.2014 - 04.2015
- Managed high call volumes while maintaining accuracy and efficiency
- Documented, researched, and resolved customer service issues using JIRA
- Delivered high-quality customer experiences in a fast-paced environment
Customer Service Lead
WebTPA
06.2012 - 12.2014
- Led customer service teams in a high-volume call center environment
- Managed schedules, workloads, and performance to meet service-level targets
- Improved productivity by refining workflows and procedures
- Built strong customer relationships through effective communication and problem resolution
Education
Associate of Science - Psychology
Mid America Christian University
Oklahoma City, OK12-2026
Skills
- Leadership & Team Development
- Time Management & Prioritization
- Workforce Planning & Staffing Operations
- Client Relationship Management
- Implementation & Process Optimization
- Employee Relations & Conflict Resolution
- Training, Coaching & Mentoring
- Workflow & Productivity Improvement
- Payroll Support & Documentation Accuracy
- Excel & MS Office Suite
- Salesforce (ROI & Client Tracking)
- Bullhorn ATS/CRM – Subject Matter Expert (SME)
- JIRA
- Customer Service Management
- Decision-Making & Problem Solving
- Bilingual Communication
- Collaboration & Adaptability
Languages
- Spanish
- English
Timeline
National Recruiter
Midway Staffing
06.2025 - Current
On Site Manager
Partners Personnel
02.2024 - 06.2025
Client Service Manager
Revenue Management Solutions
10.2021 - 10.2023
Relationship Manager
Revenue Management Solutions
04.2018 - 10.2021
Project Manager
Revenue Management Solutions
05.2015 - 04.2018
Customer Service Representative
Revenue Management Solutions
12.2014 - 04.2015
Customer Service Lead
WebTPA
06.2012 - 12.2014
Associate of Science - Psychology
Mid America Christian University