Vanessa Velasquez
Tolleson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
HR Administrator
Schuff Steel
02.2023 - Current
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Reduced time spent on administrative tasks by automating key processes.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
HR Assistant
B & F Contracting
01.2017 - 11.2022
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Supported coordination of benefits open enrollment activities and process.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
Customer Service Representative
Barlow Distribution
05.2011 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ05-1999
Skills
- Grievance procedures
- Human resources information systems
- Background checks coordination
- HR policies development
- Internal communications
- Onboarding and orientation
- Recruitment and selection
- Workforce planning
- Staff scheduling
- Succession planning
- Benefits administration
- Employee hiring
- New hire onboarding
- New hire orientation
- Drug testing
Languages
Spanish
Full Professional
English
Full Professional
Timeline
HR Administrator
Schuff Steel
02.2023 - Current
HR Assistant
B & F Contracting
01.2017 - 11.2022
Customer Service Representative
Barlow Distribution
05.2011 - 09.2016
High School Diploma -
South Mountain High School
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