Vanessa Velasquez
Tolleson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
HR Administrator
Schuff Steel
02.2023 - Current
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Reduced time spent on administrative tasks by automating key processes.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
HR Assistant
B & F Contracting
01.2017 - 11.2022
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Supported coordination of benefits open enrollment activities and process.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
Customer Service Representative
Barlow Distribution
05.2011 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ05-1999
Skills
- Grievance procedures
- Human resources information systems
- Background checks coordination
- HR policies development
- Internal communications
- Onboarding and orientation
- Recruitment and selection
- Workforce planning
- Staff scheduling
- Succession planning
- Benefits administration
- Employee hiring
- New hire onboarding
- New hire orientation
- Drug testing
Languages
Spanish
Full Professional
English
Full Professional
Timeline
HR Administrator
Schuff Steel
02.2023 - Current
HR Assistant
B & F Contracting
01.2017 - 11.2022
Customer Service Representative
Barlow Distribution
05.2011 - 09.2016
High School Diploma -
South Mountain High School
Similar Profiles
Breanna GoinsBreanna Goins
Purchasing Assistant/Accounts Payable Intern at Banker Steel Co, A Division of Schuff SteelPurchasing Assistant/Accounts Payable Intern at Banker Steel Co, A Division of Schuff Steel
Marisa CianconeMarisa Ciancone
Cost Accountant/Manager at DBM Global/Schuff SteelCost Accountant/Manager at DBM Global/Schuff Steel
Livingston ReidLivingston Reid
Heavy Machinery Operator at Schuff SteelHeavy Machinery Operator at Schuff Steel
Blake TaylorBlake Taylor
Senior Project Coordinator at Schuff SteelSenior Project Coordinator at Schuff Steel
Jorge LopezJorge Lopez
Sr. Supervisor at Duncan Family Farms®Sr. Supervisor at Duncan Family Farms®