Vanessa Velasquez
Houston,Houston
Summary
Experienced Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 8 Years of progressive leadership experience. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Papa Brothers Stakehouse
07.2016 - 08.2024
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Checked and tested foods to verify quality and temperature.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Customer Service Representative
Alight Solutions
10.2020 - 11.2021
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Responded proactively and positively to rapid change.
Pastry Chef
Jim Benton catering
02.2014 - 07.2016
- Maintained well-organized mise en place to keep work consistent.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Cleaned and maintained kitchen equipment and oven.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Followed food safety standards when handling ingredients.
Assistant Manager
Brookstone
09.2013 - 03.2014
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Assistant Manager
The Bodyshop
07.2013 - 02.2014
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Protected store assets and inventory via loss prevention procedures.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Kitchen Supervisor
Hmst Host
12.2012 - 02.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Monitored food preparation, production, and plating for quality control.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Supervised food presentation and plating to enhance visual appeal.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Financial Clerk
Marshall Middle School
02.2012 - 08.2012
- Investigated and resolved inquiries with billing and invoicing.
- Operated computers programmed with accounting software to record, store and analyze information.
- Examined financial statements and records to collect important details and verify calculations.
- Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Cashier
North Harris LoneStar bookstore
01.2011 - 02.2011
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High school -
MacArthur
Houston, TX01.2009
Associate of Arts - Pastry Chef
The Art Institute of Houston
TX12-2016
Associate of Arts -
LoneStar
Houston, TX01.2012
Skills
- Employee monitoring
- Recruitment
- Scheduling
- Menu development
- Kitchen staff coordination
- Purchasing
- Policy and procedure enforcement
- Staff training and development
- Account updating
- Script adherence
Certification
- Servsafe Alcohol
- ServSafe Food Protection Manager Certification Examination
Timeline
Customer Service Representative
Alight Solutions
10.2020 - 11.2021
Kitchen Manager
Papa Brothers Stakehouse
07.2016 - 08.2024
Pastry Chef
Jim Benton catering
02.2014 - 07.2016
Assistant Manager
Brookstone
09.2013 - 03.2014
Assistant Manager
The Bodyshop
07.2013 - 02.2014
Kitchen Supervisor
Hmst Host
12.2012 - 02.2014
Financial Clerk
Marshall Middle School
02.2012 - 08.2012
Cashier
North Harris LoneStar bookstore
01.2011 - 02.2011
High school -
MacArthur
Associate of Arts - Pastry Chef
The Art Institute of Houston
Associate of Arts -
LoneStar
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