Vanessa Velez-Tafoya
Antioch,CA
Summary
Registered Dental Assistant with over 20 years of experience.
Professional office support specialist with extensive experience in administrative functions, clinical support and management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
18
18
years of professional experience
Work History
RDA/Admin Assistant
US COAST GUARD BASE ALAMEDA via VESA Health Tech and Health, INC.
01.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Organized and keep inventory of dental supply in dental clinic and supply room to incorporate a tag system to monitor supplies for essential items for reorders
- Chairside assist providers with exams, general restorative procedures(fillings, crowns, nightguards), data entry for clinical record keeping.
- Maintain treatment rooms and instruments to OSHA Standard, prepare and set up rooms for dental treatment
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered phone line, routing calls, scheduling appointments to get members medical readiness up to date, delivering messages to staff and greeting visitors.
- Take radiographs and panorex and prepare for dentist to evaluate
- Maintain operatories
Treatment Coordinator/RDA
PINOLE PEDIATRIC DENTISTRY-Gary Sabbadini, DDS
11.2018 - 01.2022
- Educated patients parents on available treatment options, enabling informed decision-making for optimal health outcomes.
- Provided empathetic support to patients during difficult moments, demonstrating compassion and understanding in challenging situations.
- Managed patient records with accuracy and confidentiality, maintaining compliance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional care coordination and communication among multidisciplinary teams.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
- Delivered excellent patient experiences and direct care. Taking radiographs, assist with exams charting , prioritize treatment options to present to patient parents to coordinate care
- Answered incoming calls, scheduled appointments and filed dental health records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients gaurdians
Front Office Treatment Coordinator, RDA
HERCULES DENTAL CARE
11.2017 - 11.2018
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options
- Explained and educated patients on dental benefits and treatment plans to help determine best options
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers to schedule appointments for dental visits
- Collected room deposits, fees, and payments.
RDA/Front Office Assistant
KWON AND JABBOUR DENTAL
06.2014 - 12.2017
- Supported successful dental treatments by preparing accurate impressions, fabricating custom trays for various procedures, creating Cerec crowns with stain and glazing
- Enhanced patient comfort by providing empathetic chairside assistance and maintaining a calm environment.
- Cleaned and sanitized operatories, dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices to OSHA Standards.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties during general restorative, cosmetic restorative, Invisalign, and teeth whitening procedures
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels for placing orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
RDA/Lead Patient Care Coordinator
ROCK 'N' ROLL DENTAL
05.2016 - 10.2017
- Enhanced patient care by implementing efficient scheduling and coordination processes.
- Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Scheduling appointments for dental visits
Driver/partner-independent contractor
UBER
01.2016 - 01.2017
- Customer Service, Personal transportation
RDA/HYGIENE COORDINATOR
LIVERY DENTAL-BRIAN R. ADAMS, DDS
01.2007 - 01.2017
- Maintained strict compliance with OSHA regulations and infection control protocols, ensuring a safe environment for both patients and staff members.
- Ensured accurate treatment records by diligently updating and maintaining patient files.
- Recall system processes, resulting in increased appointment confirmations among existing patients.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Collaborated with dental professionals to develop individualized treatment plans for patients, optimizing their oral health outcomes.
- Charting treatment needs proposed by providers into patient charts
- Administered topical anesthetics to patients' gums to prepare areas being worked on.
- Conducted patient interviews and gathered patient medical and dental histories, adding to dental charts.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
- Prepared patient x-rays and images for dentist review.
Education
Registered Dental Assistant - Dental Assisting
SCROC
Torrance, CA09.1998
CERTIFICATE OF ACHIEVEMENT - Dental Assisting
BALDY VIEW REGIONAL OCCUPATIONAL PROGRAM
Ontario, CA06.1994
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Scheduling
- Strong Problem Solver
- Office Equipment Maintenance
- Workflow Optimization
- Filing and data archiving
- Purchase orders organization
- Inventory Systems
Dentalprograms
- Dentrix
- Open Dental
- YAPI
- Dexis
- CariVu
- Intra Oral Camera
- Cerec
- Invisalign
- Apertyx
Knowledgeandqualifications
- Personally assist in all aspects of an RDA duties and qualifications in general and cosmetic procedures and work with provider to personalize patient care individual needs.
- Digital radiographs. Use of Planmeca, Apertyx and Dexis programs. Use of Nomad and Panorex.
- Inventory and Ordering - organize and manage inventory for record keeping of inventory. System set up with tag system to help with monitoring supplies, and ordering of supplies. Maintain supply budget.
- Front office coordinator with greeting patients, providing paperwork for patient intake, data entry of patient information for accuracy and update as necessary, answering of incoming phone calls, scheduling appointments according to production goals, verify insurance and input data for insurance billing. Process insurance claims. Follow up on claims and reimbursements. Treatment plan patient care presentation. Coordinate financials. Generate end of day reports, daily reports, lab reports. Update patient readiness. Contact referring providers to coordinate patient referrals.
- Hygiene assist as necessary with logging probe readings, coronal polishing and placement of fluoride varnish.
- Sterilization to OSHA Standards. Making sure all instruments and packs are complete for treatment set up and sterilization processed correctly.
- Manage equipment for proper performance and use (mid mark sterilizers, Demi curing lights, assistant chairs, and patient chairs, handpieces, instruments).
- Application of in-office whitening protocols for ZOOM, KOR and Opalescence. Taking impressions and pouring up models. Fabrication of temporaries, whitening trays, soft mouthguard, essay retainers. Monitor and manage coordination of lab cases for delivery timelines and scheduling.
- Fabricate at home whitening trays and provide instructions for use.
- Knowledge of the Cerec process and procedures for fabrication of crowns and onlays. Use of proper block for milling, stain, glaze and baking restoration.
- Oversee and guide team members and on-boarders according to office processes. Train with projects and/or tasks relevant to practice management for daily goals and priorities for smooth functionality to provide efficient patient care at the utmost level.
Continuededucation
- Fred Pryor Seminars - The Exceptional Assistant
- Judy Kay - R.I.S.E to Success
- Total Patient Service Institute Training
- DVC - General Ed Classes
- Front Office Rocks
Languages
Spanish
Native or Bilingual
Timeline
RDA/Admin Assistant
US COAST GUARD BASE ALAMEDA via VESA Health Tech and Health, INC.
01.2022 - Current
Treatment Coordinator/RDA
PINOLE PEDIATRIC DENTISTRY-Gary Sabbadini, DDS
11.2018 - 01.2022
Front Office Treatment Coordinator, RDA
HERCULES DENTAL CARE
11.2017 - 11.2018
RDA/Lead Patient Care Coordinator
ROCK 'N' ROLL DENTAL
05.2016 - 10.2017
Driver/partner-independent contractor
UBER
01.2016 - 01.2017
RDA/Front Office Assistant
KWON AND JABBOUR DENTAL
06.2014 - 12.2017
RDA/HYGIENE COORDINATOR
LIVERY DENTAL-BRIAN R. ADAMS, DDS
01.2007 - 01.2017
Registered Dental Assistant - Dental Assisting
SCROC
CERTIFICATE OF ACHIEVEMENT - Dental Assisting
BALDY VIEW REGIONAL OCCUPATIONAL PROGRAM
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