Vanessa Veloz
New Berlin,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Policy Production Specialist II
Old Republic Risk Management
Brookfield, WI
09.2018 - Current
- Update and Renew Corporate and Association Insurance Policies.
- Provide support when needed in order to meet deadlines.
- Adhere to Workers' Compensation regulations to ensure state bureaus receive accurate and proper information.
- Analyze policies to ensure our product is held to our company's standard of quality.
Customer Sales Lead
Bath and Body Works, Limited Brands
Greenfield, WI
10.2006 - 11.2018
- Answered customer inquiries regarding product availability, pricing information, warranties.
- Supervised employees during peak business hours; assigned tasks accordingly and monitored progress.
- Developed and implemented customer service strategies to improve customer satisfaction levels.
- Provided exceptional customer service to all customers, both in-store and over the phone.
- Adhered to company policies and procedures regarding cash handling, security protocols.
- Monitored employee performance against established goals; provided feedback and coaching as needed.
- Ensured store was clean, organized, properly merchandised and up to company standards at all times.
- Managed inventory levels by monitoring stock levels and ordering new supplies when necessary.
E-Sales Inventory Coordinator
House Of Harley-Davidson
Greenfield, WI
07.2012 - 04.2017
- Maintained a database of customer orders and managed returns and refunds as needed.
- Coordinated with internal teams to ensure accurate product information was available online.
- Collaborated with marketing team to create engaging content for e-commerce pages.
Education
Some College (No Degree) - Multimedia
ITT Technical Institute
Greenfield, WISkills
- Workflow Management
- Documentation ability
- Attention to Detail
- Self Motivation
- Adaptability
- Team building
- Organizational Skills
- Goal Setting
- Time Management
- Adaptability and Flexibility
Languages
Spanish
Professional
References
References available upon request.
Timeline
Policy Production Specialist II
Old Republic Risk Management
09.2018 - Current
E-Sales Inventory Coordinator
House Of Harley-Davidson
07.2012 - 04.2017
Customer Sales Lead
Bath and Body Works, Limited Brands
10.2006 - 11.2018
Some College (No Degree) - Multimedia
ITT Technical Institute
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