Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Vergara

Indio,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

HOA Assistant Manager

Vintage Group
Palm Desert, CA
07.2021 - Current
  • Enforced compliance with community regulations and guidelines.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Communicated effectively with owners, residents and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Maintained constant balance and accounting of property petty cash account.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered over 200 calls per shift to meet fast-paced call center demands.

Accounts Receivable Clerk

Omni Rancho Las Palmas Resort & Spa
Rancho Mirage, CA
11.2015 - 03.2020
  • Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
  • Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
  • Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
  • Reconciled accounts receivable and prepared income summary reports and cash reports.
  • Processed monthly payments, researched payment discrepancies and prepared monthly reports.
  • Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports.
  • Collected and verified telephone numbers, addresses and proper spelling of names.
  • Supported customers by managing 200 calls per day efficiently while maintaining professionalism and upbeat tone.

Golf Membership Billing

Omni Rancho Las Palmas Resort & Spa
Rancho Mirage, CA
11.2015 - 03.2020
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Processed monthly payments, researched payment discrepancies and prepared monthly reports.

General Cashier

Omni Rancho Las Palmas Resort & Spa
Rancho Mirage, CA
11.2013 - 11.2015
  • Counted as much as $45,000.00 in daily funds with manual and machine-assisted methods.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Answered customer questions in friendly and knowledgeable manner to maintain high satisfaction levels.
  • Generated and distributed month-end statements for Accounting Management and resolved related concerns.
  • Performed administrative tasks such as copying, scanning and mail sorting on daily basis.

Telephone Operator

Omni Rancho Las Palmas Resort & Spa
Rancho Mirage, CA
02.2011 - 11.2013
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Completed connections between callers, departments and professionals.
  • Took messages from callers and accurately relayed details to intended staff.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
  • Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
  • Dispatched urgent and non-urgent messages to staff members via chat, email and voice mail.
  • Maintained accurate records of calls placed and received.
  • Supported customers by managing 400 calls per day efficiently while maintaining professionalism and upbeat tone.

Education

Certificate - Pharmacy Technician

Four D College
Victorville, CA

High School Diploma -

Indio High School
Indio, CA

Skills

  • Invoice and payment processing
  • Statement review
  • Payment questions
  • Billing dispute resolution
  • Credit and collections
  • Cash management
  • Customer assistance
  • Proficient in Excel
  • Calm and Professional Under Pressure
  • Operating Telephones
  • Professional Communication

Timeline

HOA Assistant Manager

Vintage Group
07.2021 - Current

Accounts Receivable Clerk

Omni Rancho Las Palmas Resort & Spa
11.2015 - 03.2020

Golf Membership Billing

Omni Rancho Las Palmas Resort & Spa
11.2015 - 03.2020

General Cashier

Omni Rancho Las Palmas Resort & Spa
11.2013 - 11.2015

Telephone Operator

Omni Rancho Las Palmas Resort & Spa
02.2011 - 11.2013

Certificate - Pharmacy Technician

Four D College

High School Diploma -

Indio High School

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