Summary
Overview
Work History
Education
Skills
References
Timeline
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Vanessa Versluis

Sandy,UT

Summary

Proven Risk Operations Manager with extensive experience in the fintech industry, who is successfully leading high-performing teams and driven operational excellence. Demonstrates expertise in risk mitigation, fraud detection, and process optimization, focusing on enhancing efficiency and safeguarding organizational assets in fast-paced, technology-driven environments. Developed and implemented strategic workflows, ensured compliance with regulatory standards, and fostered cross-functional collaboration. Managing complex investigations, delivering data-driven insights, and implementing innovative solutions to address evolving risks unique to fintech operations. Dedicated to employee development, provides coaching and mentorship to build strong, motivated teams. Consistently recognized for delivering measurable improvements in operational performance and contributing to the growth and success of fintech and banking organizations.

Overview

10
10
years of professional experience

Work History

Fraud Operations Team Lead Lending and Checking

Bluevine
05.2022 - Current
  • Successfully led high-performing teams and drove operational excellence that includes a 67% increase in QA projections
  • Demonstrated expertise in risk mitigation, fraud detection, and process optimization, focusing on enhancing efficiency and safeguarding organizational assets in fast-paced, technology-driven environments
  • Developed and implemented strategic workflows, ensured compliance with regulatory standards, and fostered cross-functional collaboration
  • Managed complex investigations, delivered data-driven insights, and implemented innovative solutions to address evolving risks unique to fintech operations
  • Dedicated to employee development, provided coaching and mentorship to build strong, motivated teams
  • Led a team of professionals to achieve project goals on time and within budget constraints. That resulted in increased promotions to 3 individuals mid-year

Fraud Operation Team Lead

Marcus by Goldman Sachs
10.2020 - 05.2022
  • Led risk mitigation and process improvement initiatives while providing support to Client Care and other business divisions
  • Developed and implemented business tasks and strategies, managing small project teams to execute and complete assignments effectively
  • Organized team roles, evaluated employee performance, and conducted employee reviews and assessments to drive continuous improvement
  • Supported investigative and analytical research requests for business units and executive leadership, contributing to data driven, and decision making
  • Additionally, collaborated on product solutions, research, and development to enhance business functionality and operational efficiency

Fraud Analyst

Marcus by Goldman Sachs
01.2019 - 10.2020
  • Provided expertise in fraud prevention, detection, and remediation, leading critical investigations and incident response efforts to mitigate risks
  • Designed and monitored processes to identify potential fraud, malicious activity, and unusual patterns within savings products, ensuring robust oversight
  • Collaborated with key applications and business units to implement effective monitoring practices and safeguard operations
  • Additionally, facilitated training sessions on new processes and procedural developments, enhancing team capabilities and fostering a culture of continuous improvement

Savings Specialist

Marcus by Goldman Sachs
10.2017 - 01.2019
  • Delivered exceptional customer service by managing inbound calls and assisting customers in achieving their financial goals, consistently maintaining an average call evaluation score of 98%
  • Established and optimized a Customer Care Team to enhance operational efficiency and improve outcomes
  • Applied critical thinking skills to resolve customer inquiries effectively while overseeing the return mail process to ensure timely and accurate handling
  • Additionally, contributed to several special projects, including escheatment research, email return and development, returned mail optimization, targeted customer campaigns, and team huddles, demonstrating versatility and a commitment to operational success

Procurement Risk Manager

The Ready Store
08.2014 - 02.2016
  • Oversaw supplier risk assessments and implemented effective risk mitigation strategies to ensure compliance with regulatory standards and internal policies
  • Managed procurement processes to minimize potential risks while aligning practices with organizational objectives
  • Conducted vendor evaluations, negotiated contracts, and developed contingency plans to safeguard organizational interests
  • Delivered data-driven insights to identify and address emerging risks, supporting informed decision-making
  • Strengthened supplier relationships and streamlined risk management processes, contributing to improved procurement operations

Education

English Literature

Hunter High
West Valley City, UT
01-2003

Skills

  • Excel
  • Word
  • PowerPoint
  • Entry-SQL
  • Tableau
  • Salesforce
  • Communication
  • Strong Leader
  • Operational excellence
  • Cross-functional coordination
  • Performance monitoring
  • Operations management

References

Available Upon Request

Timeline

Fraud Operations Team Lead Lending and Checking

Bluevine
05.2022 - Current

Fraud Operation Team Lead

Marcus by Goldman Sachs
10.2020 - 05.2022

Fraud Analyst

Marcus by Goldman Sachs
01.2019 - 10.2020

Savings Specialist

Marcus by Goldman Sachs
10.2017 - 01.2019

Procurement Risk Manager

The Ready Store
08.2014 - 02.2016

English Literature

Hunter High

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Vanessa Versluis