VANESSA VESCI
Winnabow,NC
Summary
Experienced with managing patient access procedures and ensuring patient satisfaction. Utilizes efficient registration processes and problem-solving skills to improve service delivery. Knowledge of patient record management and teamwork, ensuring smooth operations in healthcare settings.
Overview
14
14
years of professional experience
Work History
Patient Access Associate
Dosher Memorial Hospital
01.2021 - Current
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Streamlined patient intake procedures for enhanced efficiency and reduced wait times.
Office Assistant
Tailwind Concessions
04.2019 - 01.2020
- Performed general administrative duties such as word processing photocopying, faxing, and filing
- Ordered supplies as needed for 25 regional airport locations through multiple vendors
- Prepared weekly and monthly inventory reports for all locations and HQ
- Answered phone calls and responded to customers in a professional and friendly manner
- Used Emagine (POS software) to copy and email receipts requested by customers
Guest Service Lead
Lowe’s Foods
04.2018 - 04.2019
- Assisted customers, scheduled cashier breaks
- Managed cash drawers
- Handled Western Union transactions answered phone
- Managed upkeep of the store
Call Center Customer Service Representative
Cape Fear Public Utility Authority
12.2017 - 03.2018
- Utilized organizational skills and the ability to handle multiple tasks with attention to details
- Answered questions about new service, their bill, how to make a payment, or how to resolve a concern
- Troubleshot water problems and either opened work orders or made recommendations
- Processed applications and forms for new service, termination of service, and new property owners
- Performed system updates, filled out leak adjustment forms, corrected billing forms, and waived late fees
Teller
Ecusta Credit Union
10.2011 - 12.2017
- Processed currency and coin for daily balancing, balanced the ATM, made deposits, processed loan payments, handled withdrawals, cashed checks, issued official checks, processed return mail
- Answered phone calls and assisting credit union members with banking questions and issues
- Close the credit union at the end of business
Education
AA - Applied Sciences, Virtual Office Assistant
Southwestern Community College
Sylva, NC05.2005
Skills
- Microsoft Office
- Self-Starter
- Customer Service
- Time Management
- Organization & Detail
- Patient confidentiality
- Patient registration
- Data entry proficiency
Timeline
Patient Access Associate
Dosher Memorial Hospital
01.2021 - Current
Office Assistant
Tailwind Concessions
04.2019 - 01.2020
Guest Service Lead
Lowe’s Foods
04.2018 - 04.2019
Call Center Customer Service Representative
Cape Fear Public Utility Authority
12.2017 - 03.2018
Teller
Ecusta Credit Union
10.2011 - 12.2017
AA - Applied Sciences, Virtual Office Assistant
Southwestern Community College