Vanessa Vidrio-Wall

• In my current role as a Technology , Innovation & Assessment Assistant, I provide essential support to staff and parents, addressing various technology questions and account issues. My responsibilities include:
• Answering phone calls and assisting users with troubleshooting and resolving technology-related inquiries.
• Managing and entering support tickets into Incident IQ to ensure efficient tracking and resolution of issues.
• Creating district employee email accounts using PowerShell scripts and monitoring all accounts through Active Directory to maintain security and functionality.
• Providing in person support for parents, students and staff, where I troubleshoot broken student Chromebooks, providing immediate assistance or facilitating device swaps as necessary.
• Delivering exceptional customer service while ensuring a smooth and positive experience for all users.
• Through this role, I have developed strong technical skills and a commitment to supporting our educational community effectively.

• In my role as Secretary III for Information Services, I provided vital administrative and technical support to staff. My key responsibilities included:
• Assisting staff both in person and over the phone with various technology questions, ensuring prompt and effective solutions.
• Creating district employee email accounts using a PowerShell script and monitoring all accounts through Active Directory to maintain security and functionality.
• Managing staff access within the Aequitas Solutions Q Student system, ensuring appropriate permissions.
• Overseeing our department budget, monitoring expenses, and ensuring efficient allocation of resources.
• Entering and editing employee absences in Frontline Education, maintaining accurate records and facilitating smooth workflow.

This experience has equipped me with strong organizational and technical skills, enabling me to effectively support our information services team.