Vanessa Vilbrun
Macon,GA
Summary
Professional Call Center Customer Service Representative with 5+ years knowledgeable experience in the Customer Service industry. Committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls/emails and handling emergency issues with patience and tact.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
University Of Miami
05.2020 - 08.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Barista
Starbucks
09.2018 - 01.2020
- Pleasantly interacted with 40-80 customers a day during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Sales Associate
Forever 21
05.2016 - 08.2018
- Provided positive first impressions to welcome existing, new and potential customers.
- Offered hands-on assistance to 100+ customers, assessing needs and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Norland High School (Honor Roll)
Miami Gardens, FL06.2021
Skills
- Scheduling Diagnostic Procedures
- Customer Satisfaction/ Communication Skills (Written and Verbal)
- Quality Standards and Protocols
- Multitasking and result oriented
- Strong organizational and complex problem solving skills
- Typing speed 45 WPM and use of Ten-Key by touch
- Outbound/Inbound Phone and Email Etiquette
- Team Leadership/ Critical thinking
- Microsoft Office proficient in Words, Excel, Outlook, Powerpoint, Teams, and Onenote
- Documenting and Recording Information
- Judgement and decision making skills
- Database Search and Data Entry Skills
Volunteer
Medical Office Volunteer
Miami Jewish Health - 08/2015
- Answered 30+ plus calls and walk-in inquiries while utilizing strong phone etiquette.
- Facilitated with office work, including data entry, filing, copying, organizing, and other clerical assignment
- Helped deliver 30+ patient mail and newspapers.
- Assisted with any other errands or general clerical work that pertains to the job.
- Edited forms with Microsoft Word and Excel.
- Assist with other errands or general clerical.
- Completed work that pertained to the job.
- Worked on special projects as they arise.
Timeline
Patient Access Representative
University Of Miami
05.2020 - 08.2022
Barista
Starbucks
09.2018 - 01.2020
Sales Associate
Forever 21
05.2016 - 08.2018
High School Diploma -
Norland High School (Honor Roll)