Vanessa Villanueva
Buda
Summary
Dynamic and dedicated professional with a proven track record at Pediartix Medical Group, excelling in customer service and teamwork. Adept at managing patient information and scheduling, while demonstrating strong problem-solving skills and attention to detail. Committed to enhancing operational efficiency and fostering positive patient experiences in fast-paced environments.
Overview
7
7
years of professional experience
Work History
PSA
Pediartix Medical Group
06.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
PSA
Pediatric Cardiology Associates
05.2021 - 01.2024
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Receptionist
St Davids Hospital -ER Department
02.2019 - 03.2021
- Managed patient check-in and check-out processes to ensure smooth operational flow.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Collaborated with medical staff to facilitate effective communication between patients and healthcare providers.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
Education
GED -
Acc
Austin, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
PSA
Pediartix Medical Group
06.2025 - Current
PSA
Pediatric Cardiology Associates
05.2021 - 01.2024
Front Desk Receptionist
St Davids Hospital -ER Department
02.2019 - 03.2021
GED -
Acc