Vanessa Villasenor
Norwalk,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
TOYO TIRES
10.2021 - Current
- Maintain a high level of customer satisfaction through effective verbal and written communication skills.
- Prepare and submit reports to keep customers and management informed of account status.
- Check stock, locate inventory, verify credit approval, provide order status information for dealer and Sales personnel inquiries.
- Process orders accurately while following established policies and procedures..
- Responded to customer requests for products, services, and company information.
Administrative Clerk
UCFS Freight
08.2020 - 09.2021
- Maintained payroll information by collecting, calculating and entering data.
- Managing work schedules, calendars, and appointments.
- Responsible for processing quotations and invoicing.
- Examined, categorized and sorted incoming shipping documents maintaining accurate records while checking for potential discrepancies.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Customer Service Representative
Harrington Hoists And Cranes
08.2007 - 06.2019
- Collaborated with sales team, associates, and other departments ensuring monthly revenue targets were consistently reached and outcomes were positive.
- Handled a high volume of inbound calls while processing time sensitive quotes and orders
Provided exceptional customer service to nationwide network of distributors while providing technical support for product related questions - Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Foster good relationships with sales team and assist customers needs and refer to appropriate distributor
Education
High School Diploma -
Rubidoux High School
Skills
- Data entry
- Microsoft office 360
- Customer service
- Critical thinking
- Clear oral and written communication
- Excellent multitasking abilities
Education
Riverside, CA
Timeline
Customer Service Representative
TOYO TIRES
10.2021 - Current
Administrative Clerk
UCFS Freight
08.2020 - 09.2021
Customer Service Representative
Harrington Hoists And Cranes
08.2007 - 06.2019
High School Diploma -
Rubidoux High School
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