Vanessa Vincent
Melbourne,FL
Summary
Quality-oriented professional with over six years of experience and a proven knowledge of conflict resolution.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
9
9
years of professional experience
Work History
Patient Registration Coordinator
Advent Health Centra Care
07.2024 - Current
- Improved patient experience through proactive problem-solving and empathetic communication skills.
- Provided exceptional customer service, addressing inquiries promptly and resolving concerns professionally.
- Streamlined communication between patients, medical staff, and insurance providers for smooth treatment coordination.
- Monitored daily operations, identifying areas for improvement and implementing necessary changes for better efficiency.
Member Advocate
United Healthcare Group
09.2022 - 04.2024
- Mentored team members by demonstrating best practices for sales and customer service.
- Drove customer feedback for process improvements.
- Provide thorough knowledge of dierent plans members are
- associated with.
- Following up with members regarding any additional needs.
- Setting appointments and interacting with providers.
- Provided guidance on insurance policies and procedures to members.
- Ensured compliance with industry regulations related to customer service.
INBOUND SALES REPRESENTATIVE
Allstate Insurance
06.2021 - 09.2022
- Answer inbound customer leads
- Provide detailed descriptions of each coverage under auto, renters, and home insurance
- Meet sales quota including bundling opportunities/maximizing each sale
- Keeping track of sales and daily records via Microsoft excel
- Following up with prospects regarding any additional needs.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Closed sales by building rapport and overcoming objections.
CUSTOMER SERVICE REPRESENTATIVE
Conduent (SunPass)
09.2019 - 04.2021
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Check to ensure that appropriate changes were made to resolve customers' problems.
CUSTOMER SERVICE REPRESENTATIVE
Radial
08.2018 - 09.2019
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Solicit sales of new or additional services or products.
DEBT RECOVERY SPECIALIST
Medical Data Systems
08.2017 - 08.2018
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Processed payments over phone and set up recurring drafts.
- Met demands of busy collections group by performing high volume of daily calls.
SALES ASSOCIATE
Metro by T-Mobile
04.2016 - 08.2017
- Greet customers and ascertain what each customer wants and needs.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
HERITAGE HIGH SCHOOL
Palm Bay, FL05.2015
Skills
- Skilled in Microsoft Office applications
- Clear communicator
- Detail-oriented data processing
- 60 Words per Minute
- Consultative sales
- Project Management
- Service/Product Knowledge
- Upselling
- Conflict resolution
- Epic experience
- Patient Education
- Problem-Solving
- Multitasking and Organization
- Insurance Verification
- HIPAA Compliance
References
References available upon request
Timeline
Patient Registration Coordinator
Advent Health Centra Care
07.2024 - Current
Member Advocate
United Healthcare Group
09.2022 - 04.2024
INBOUND SALES REPRESENTATIVE
Allstate Insurance
06.2021 - 09.2022
CUSTOMER SERVICE REPRESENTATIVE
Conduent (SunPass)
09.2019 - 04.2021
CUSTOMER SERVICE REPRESENTATIVE
Radial
08.2018 - 09.2019
DEBT RECOVERY SPECIALIST
Medical Data Systems
08.2017 - 08.2018
SALES ASSOCIATE
Metro by T-Mobile
04.2016 - 08.2017
High School Diploma -
HERITAGE HIGH SCHOOL
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