Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Vanessa Vincent

Melbourne,FL

Summary

Quality-oriented professional with over six years of experience and a proven knowledge of conflict resolution.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

9
9
years of professional experience

Work History

Patient Registration Coordinator

Advent Health Centra Care
07.2024 - Current
  • Improved patient experience through proactive problem-solving and empathetic communication skills.
  • Provided exceptional customer service, addressing inquiries promptly and resolving concerns professionally.
  • Streamlined communication between patients, medical staff, and insurance providers for smooth treatment coordination.
  • Monitored daily operations, identifying areas for improvement and implementing necessary changes for better efficiency.


Member Advocate

United Healthcare Group
09.2022 - 04.2024
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Drove customer feedback for process improvements.

  • Provide thorough knowledge of dierent plans members are
  • associated with.
  • Following up with members regarding any additional needs.
  • Setting appointments and interacting with providers.
  • Provided guidance on insurance policies and procedures to members.
  • Ensured compliance with industry regulations related to customer service.

INBOUND SALES REPRESENTATIVE

Allstate Insurance
06.2021 - 09.2022
  • Answer inbound customer leads
  • Provide detailed descriptions of each coverage under auto, renters, and home insurance
  • Meet sales quota including bundling opportunities/maximizing each sale
  • Keeping track of sales and daily records via Microsoft excel
  • Following up with prospects regarding any additional needs.
  • Built trust and loyalty by maintaining professionalism while persuading customers.
  • Closed sales by building rapport and overcoming objections.

CUSTOMER SERVICE REPRESENTATIVE

Conduent (SunPass)
09.2019 - 04.2021
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Check to ensure that appropriate changes were made to resolve customers' problems.

CUSTOMER SERVICE REPRESENTATIVE

Radial
08.2018 - 09.2019
  • Refer unresolved customer grievances to designated departments for further investigation
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Solicit sales of new or additional services or products.

DEBT RECOVERY SPECIALIST

Medical Data Systems
08.2017 - 08.2018
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Processed payments over phone and set up recurring drafts.
  • Met demands of busy collections group by performing high volume of daily calls.

SALES ASSOCIATE

Metro by T-Mobile
04.2016 - 08.2017
  • Greet customers and ascertain what each customer wants and needs.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

High School Diploma -

HERITAGE HIGH SCHOOL
Palm Bay, FL
05.2015

Skills

  • Skilled in Microsoft Office applications
  • Clear communicator
  • Detail-oriented data processing
  • 60 Words per Minute
  • Consultative sales
  • Project Management
  • Service/Product Knowledge
  • Upselling
  • Conflict resolution
  • Epic experience
  • Patient Education
  • Problem-Solving
  • Multitasking and Organization
  • Insurance Verification
  • HIPAA Compliance

References

References available upon request

Timeline

Patient Registration Coordinator

Advent Health Centra Care
07.2024 - Current

Member Advocate

United Healthcare Group
09.2022 - 04.2024

INBOUND SALES REPRESENTATIVE

Allstate Insurance
06.2021 - 09.2022

CUSTOMER SERVICE REPRESENTATIVE

Conduent (SunPass)
09.2019 - 04.2021

CUSTOMER SERVICE REPRESENTATIVE

Radial
08.2018 - 09.2019

DEBT RECOVERY SPECIALIST

Medical Data Systems
08.2017 - 08.2018

SALES ASSOCIATE

Metro by T-Mobile
04.2016 - 08.2017

High School Diploma -

HERITAGE HIGH SCHOOL

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