Vanessa Vindel
Allentown,PA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Loves learning new skills.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Nordstorm Rack
08.2022 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Associate
Weis Markets
10.2020 - 03.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Taco Bell Crew Member
Taco Bell
08.2020 - 10.2020
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High school diploma -
Parkland High School
Allentown, PA06.2021
Skills
- Team Collaboration
- Refunds and exchanges
- Customer Service
- Organizational Skills
- Decision-Making
- Attention to Detail
- Time management abilities
- Multitasking Abilities
- Sales and Upselling
- Money handling abilities
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Nordstorm Rack
08.2022 - Current
Customer Service Associate
Weis Markets
10.2020 - 03.2022
Taco Bell Crew Member
Taco Bell
08.2020 - 10.2020
High school diploma -
Parkland High School
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