VANESSA VINSON
Fort Worth
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
14
14
years of professional experience
Work History
Operations Manager
US Pack Services LLC
09.2021 - Current
- Monitor driver compliance with all customer regulations.
- Complete daily route management services including administrative reports and dispatch workload assignments.
- Communicate and develop relationships with customers, dispatchers and contractors on a consistent basis to ensure quality of service.
- Utilize selection guidelines to screen, interview and contract drivers on an ongoing basis.
- Assisted Area Manager with successfully securing new business expansion opportunities in Dallas/ Fort Worth and within the East Network market area within the first 6 months of the new fiscal year, increasing area profit margins by 20%.
- Traveled and assisted with stabilizing critical-mile customer accounts located in the East Network market area. Worked with customers and current contractors to resolve route and contract discrepancies to maintain quality and profitable service.
Store Manager
Al’s Formal Wear
03.2016 - 09.2021
- Worked closely with the District Manager to create and participate in a sales strategy for the boutique.
- Successfully trained, mentored, and maintained a staff of four to five associates consistently.
- Resolved customer issues quickly to recapture the customer’s loyalty and maintain the sale.
- Attended and conducted area trade shows, meetings, and local training sessions.
- Independently managed various established vendors producing high revenue output.
Sales Specialist
Victoria’s Secret
02.2015 - 11.2015
- Consistently increased and exceeded personal and regional sales goals.
- Maintained an excellent customer and associate experience.
- Built exemplary rapport with customers using an effective customer centered sales approach.
Financial Aid Officer
Art Institute of Washington
03.2011 - 11.2013
- Facilitated outstanding, personalized customer service to prospective and current students and their parents.
- Provided effective, timely and accurate financial aid counseling to students and prospective students and their parents/guardians.
- Resolved financial aid issues and cases; interpreted and assured compliance with applicable federal and state regulations guidelines as defined by federal regulations.
Education
Bachelor of Science - Sociology and African & African American Studies
Towson University
Towson, MD05.2007
Master of Science - Nutrition & Integrative Health
Maryland University of Integrative Health
Laurel, MD12.2023
Skills
- Project planning and development
- Logistics management
- KPI tracking
- Policies and procedures implementation
- MS office
- Customer relationship management (CRM)
- Problem analysis and problem solving
- Retail operations management
- Organization and analytical skills
- Interdepartmental coordination
- Cross-functional collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchTeam Building / Company RetreatsWork-life balanceLanguages
English
Native or Bilingual
Timeline
Operations Manager
US Pack Services LLC
09.2021 - Current
Store Manager
Al’s Formal Wear
03.2016 - 09.2021
Sales Specialist
Victoria’s Secret
02.2015 - 11.2015
Financial Aid Officer
Art Institute of Washington
03.2011 - 11.2013
Master of Science - Nutrition & Integrative Health
Maryland University of Integrative Health
Bachelor of Science - Sociology and African & African American Studies
Towson University
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