Vanessa A Welles

In Person Trainer- Hired to travel to multiple stores in the South East Region to train new Store Managers and New Co-Managers on their new responsibilities including but not limited to Policies and Procedures, Standards and Guidelines, Management Customer Service Resolution and Understanding Store Revenue Basics.

Online and Phone Trainer/Coach- Walked countless of employees through tasks and problem resolution over the phone and online. Assisted struggling stores to improve and meet their goals and was able to attain a 5% to 20% revenue increase at each store I helped.

Sales- Exceeded sales expectations as floor Salesperson and was soon promoted to Co-Manager and then Store Manager of the Boca Raton, Florida Store. Increased sale goals in A to A+ volume stores. Increased store sales by 10 to 30% each quarter. Also assigned as a Visual Coordinator for the District.

Customer Service- Resolved customer complaints by phone and in person with an overall proven success rate of 90%.

Store Administration- Managed and hands-on Sales Floor and Closing Procedures. Managed Payroll and bookkeeping functions for the store. In charge of banking and merchandising. Successfully handled recruiting, interviewing, and hiring new talent.

Employee Training and Education- Scheduled and provided New Employee hands-on orientation and training. Excelled in motivating employees to high performance by fostering team-focused group success. . Visual coordinator for District.

Educational Tour Guide - Provided Guided Tours to Groups of all sizes. Provided awareness of Marine wildlife, Conservation and Rescue. Provided education on the current marine residents and their habitats by providing engagement and entertainment.

Customer Service- Responsible of problem resolution from guest issues/complaints.

Coach/Trainer- In charge of coaching and training new employees. Assisted in developing better employee training programs geared to facilitate a pleasant engagement with our aquarium guests.

Marketing - Cold Called local Physician Offices to promote our educational Programs. Cold called local Mom Groups to promote classes and store products.

Sales - Phone (Inbound & Outbound) sales of educational programs and retail products.

Customer Service - Problem Resolution ei. Classes schedule changes and/or cancellations; Equipment Malfunction exchange of product, etc

Appointment Setter - Set clients appointments for consultations and classes.