Vanessa Walker
Winston Salem,NC
Summary
Results-driven Client Success Partner with over 5 years of experience including customer service, analyst relations, driving strategic partnerships, and thought leadership initiatives for clients. Skilled in event management, program oversight, social media analysis, and preparing executives for high-stakes analyst interactions. Adept at developing comprehensive briefing materials, analyzing complex industry reports, and distilling insights into actionable recommendations. Strong background in project management, client advisory, and promoting brand visibility across industry analysts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Partner
Spotlight, LLC
Kansas City, MO
09.2023 - Current
- Manage analyst relations programs for enterprise clients with $10+ billion annual revenue
- Assist clients in building and maintaining strategic partnerships with key industry analysts to drive brand visibility and thought leadership
- Manage high-profile events for enterprise clients, overseeing event strategy, logistics, creation of briefing books, and preparation of executives for analyst interactions
- Demonstrated expertise in translating client needs into actionable plans, driving measurable outcomes including securing a $5 billion client through collaborative industry event planning, generating $18k monthly revenue
- Provide strategic guidance and program management across multiple client engagements, including project planning, and timeline oversight for participation in major ranking reports
- Conduct social media monitoring and analysis to track analyst sentiment, identify opportunities, and report insights to clients
- Develop comprehensive analyst briefing materials summarizing client messaging, key differentiators, and initiative updates
- Coordinate and lead routine status calls with clients to align on priorities, surface challenges, and present strategic recommendations weekly
- Analyze and interpret industry reports such as Marketscapes, Waves, and Magic Quadrants and distill complex analyst rankings and recommendations into actionable takeaways
- Prepare clients for high-stakes analyst interactions through research, briefing development, dry runs, content creation, and strategic counsel
Academic Success Advisor
Metropolitan Community College
Kansas City, MO
06.2019 - 09.2023
- Conduct monthly cadences with at-risk customers to identify pain points and discuss strategies for success
- Participated in over 150 new customer enrollment sessions to discuss success plans
- Advise 400 customers on course selection, academic progress, and career planning to benchmark against success plans
- Work collaboratively with my team to discuss process improvements
- Design documentation to help promote efficiency which is widely used among my team
- Develop and implement retention efforts
- Utilize data to drive decisions and promote success
- Serve as the primary point of contact for prospective customers and external stakeholders
Academic Success Advisor
University of Central Missouri
Warrensburg, MO
10.2016 - 05.2019
- Implemented and onboarded new customers by reviewing success plans that featured college readiness, time management, study skills, and college resources
- Worked collaboratively with departments on academic program outreach, recruitment, and retention efforts for 500 customers
- Effectively communicated the curriculum, graduation requirements, and university policies to customers
- Facilitated training on Family Educational Rights and Privacy Act (FERPA) to different departments including best practices when working with customers
- Conducted outbound campaign to 50+ at-risk customers monthly to ensure they had necessary resources for success
Education
Master of Science - College Student Personnel Administration
University of Central Missouri
01.2017
Bachelor of Arts - Political Science
University of South Carolina - Aiken
01.2013
Skills
- Excellent Communicator
- Strategic Account Management
- Client Engagement
- C-Level Partnerships
- Team Management
- Collaboration
- Presentation Skills
- Problem Solving
- Project Management
- Data and Analytics
- Relationship Building
- Delegation Skills
- Results-driven
- Information Collection
Certification
- Gainsight Customer Success Manager Certified Professional I
- Google Project Management: Foundations of Project Management
- Engagement Preparation Best Practices for Customer Success Management
Timeline
Client Partner
Spotlight, LLC
09.2023 - Current
Academic Success Advisor
Metropolitan Community College
06.2019 - 09.2023
Academic Success Advisor
University of Central Missouri
10.2016 - 05.2019
Master of Science - College Student Personnel Administration
University of Central Missouri
Bachelor of Arts - Political Science
University of South Carolina - Aiken
- Gainsight Customer Success Manager Certified Professional I
- Google Project Management: Foundations of Project Management
- Engagement Preparation Best Practices for Customer Success Management
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