Vanessa Waryniak
Boulder,CO
Summary
Dynamic Insurance Sales Agent with deep understanding of various insurance products and market strategies. Demonstrated ability to build lasting client relationships and effectively communicate complex information in understandable terms. Strong negotiation skills, leading to successful closure of deals and consistent growth in client base.
Multilingual professional with expertise in English, Spanish, and Portuguese, demonstrating exceptional conversational skills to enhance client relations and foster collaboration in diverse environments. Proven ability to navigate cross-cultural communication effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
American Income Life Insurance Company
Boulder, CO
01.2024 - 11.2024
- Established relationships with vendors that provide services related to insurance products.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Developed and implemented sales strategies to increase market share of insurance products.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Participated in industry events such as conventions, seminars, workshops.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Assisted in the development of training materials for new agents entering the field.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Performed routine follow-up calls to assess customer satisfaction with products and services.
- Pursued continued professional development through insurance workshops, course and webinars.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Sought out new clients and developed clientele by networking to find new customers.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Achieved repeat business and referrals through personalized services.
- Developed appropriate quotes based on risk information.
Business Manager
Lincoln Property Company
05.2015 - 05.2023
- Implementation of Strategic Marketing Plans for team
- Led leasing teams at 7 lease ups to exceed proforma
- Communication with ownership (private equity & institutional)
- Acquisition and disposition transitions
- Third party presentations of lease up progression and analytics
- Serve as main point of contact for clients, answering questions and responding to messages
- Planned, implemented, and maintained successful SEO strategies and social media marketing
- Grew organic search traffic for clients by implementing original social media content
- Identified trends through assessment of competitor activities
- Encouraged prospective residents to fill out applications after property tours
- Promoted the property to businesses in the local area through outreach marketing
- Audited website performance each week to make positive adjustments to marketing plans
- Traveled to various properties in Florida to train teams and develop marketing plans
- Planned and prepared workflow schedules, delegating tasks for team members
- Produced monthly leasing and performance reports, supporting operational planning and strategic decision making
- Cultivated customer loyalty by training team members in industry-leading service standards
- Enforced company policies and procedures to strengthen operational standards across the leasing department
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Wrote clear and concise owner's reports based on findings from quarterly financial statements
- Assisted in overseeing construction and maintenance projects
- Experienced in various types of properties including new construction, luxury apartments, newly renovated apartments, Mid-rise communities, garden style communities, and 700+ units high volume communities
- Certified Training Associated for the SE region of Lincoln Property Company
- In this position I facilitate training for new associates during the on-boarding process
- Organized networking events to bring awareness to the neighborhood, generating lead flow
- Received recognition via the company's notional social media by providing exceptional customer service
- Achieved being top performance Leasing and Marketing Professional monthly by using effective closing strategies and maintaining a high closing ratio
Sales Manager
Bebe
03.2013 - 05.2015
- Handled opening and closing procedures
- Deliver exceptional customer service and ensure high levels of customer satisfaction
- Motivate the sales team to meet sales objectives
- Handle customer queries and complaints
- Listen to the customer’s needs and suggest products that would help them achieve their desired look
- Analyze sales data and reports
- Meeting and exceeding sales goals
- Train and mentor sales representatives
- Staying up to date with latest trends and product information
- Building and maintaining a connection with customers to ensure they have a comfortable and exceptional sales experience
- Handle returns of merchandise
- Product knowledge
- Processing customer payments
- Inventory management and restocking
- Advertise current specials to customers
- Process incident reporting
Education
Associate of Arts - Licensed Practical Nurse
Fortis College
Tampa, FL01.2011
Skills
- Skilled communicator and leader
- Proficient in Microsoft Applications
- Create Market Outreach strategies
- Advertising sources analysis
- Market conditions research
- Trend forecasting
- Event planning and execution
- Graphic arts design
- Visual product development
- Build vendor relationships
- Rental pricing strategies
- Proficient in the use of CRM software
- Experience with price optimization software such as LRO and Yieldstar
- Fortune 500 company sales background
- Budgeting and cost control strategies
- Lead management and follow-up
- Insurance sales strategy
- Underwriting principles
- Insurance sales expertise
- Email marketing
- Asset protection
- Sales strategy development
- Risk assessment
- Marketing initiatives
- Client retention
- Professional networking
Certification
- Certified Training Associate for Lincoln Property Company, 2017
- Virtual Trainer (vILT training certificate)
- Licensed Life and Health Insurance Agent in TX, NC, FL, and CO.
Timeline
Licensed Insurance Agent
American Income Life Insurance Company
01.2024 - 11.2024
Business Manager
Lincoln Property Company
05.2015 - 05.2023
Sales Manager
Bebe
03.2013 - 05.2015
Associate of Arts - Licensed Practical Nurse
Fortis College
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