Vanessa Wellington
Apollo Beach,FL
Summary
Talented Accounts Receivable Specialist with 9 years of experience in financial services, collections, and customer care management across diverse industries. Knowledgeable, analytical, and personable, with excellent problem-solving skills, and strengths in many areas. Proven to improve workflow efficiencies while maintaining high standards in customer service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Remote Reservation Specialists
Delta
03.2024 - Current
Sr Account Expert
T-Mobile
12.2019 - 04.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Accepted and processed customer payments and applied toward account balances.
- Received payments and posted amounts to customer accounts.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Recorded information about status of collection efforts.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Reviewed, evaluated, and approved requests for credit according to established guidelines.
Small Business Banker
Bank of America
01.2017 - 12.2019
- Consulted with small business customers to determine needs and means and propose personalized banking solutions.
- Advised customers on bank products, services and financial planning options.
- Enhanced relationships by providing excellent service to small business customers.
- Resolved problems or discrepancies concerning customers' accounts.
- Verified amounts and integrity of every check or funds transfer.
- Developed and maintained relationships with small business owners to understand their financial needs.
- Conducted risk assessments on loan request to determine creditworthiness of potential borrowers.
Customer Service Representative
Spectrum
08.2013 - 12.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Skills
- Payment management
- Billing dispute resolution
- Adjustment posting
- Investigative research
- Analytical
- Customer service
- Team management
- Decision making
- Basic math
- Conflict resolution
- Critical thinking
- Communication
Education
- Criminal Justice
- Purdue University Global
- Hillsborough Community College, Tampa, Fl
Timeline
Remote Reservation Specialists
Delta
03.2024 - Current
Sr Account Expert
T-Mobile
12.2019 - 04.2023
Small Business Banker
Bank of America
01.2017 - 12.2019
Customer Service Representative
Spectrum
08.2013 - 12.2016
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