Vanessa Wells
Colton,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Assistant Manager/Manager of Operations
Spencer's Gifts
09.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Medical Assisting Diploma - Medical Assisting
UEI College
Rialto, CA02.2024
Skills
- Employee Performance Evaluations
- Task Delegation
- Cost Reduction
- Product and Service Knowledge
- Recruiting and Interviewing
- Employee Scheduling
Additional Information
Medical Assisting experience:
- Taking and Recording Height and Weight
- Recording of History/Chief Complaint
- Vital signs
- Glucose testing
- Taking and recording Hemoglobin, Glucometer, Hemocrat
- Taking Blood Pressure
- Performing Snellen Chart
- Performing ECG
- Venipuncture
- Multi Draw
- Capillary
- Blood collection by syringe to vacutainer
- Specimen handling and labeling
- Performing Intradermal, Intramuscular, Subcutaneous Injections
- Spirometry
- Tray Set Up
- CPR
- HIPPA/OSHA
- Scheduling appointments
- Patient charting
- Chart preperation
- Referrals
- Answering phones
- Refill request
- Billingual
Timeline
Assistant Manager/Manager of Operations
Spencer's Gifts
09.2013 - Current
Medical Assisting Diploma - Medical Assisting
UEI College
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