Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Vanessa Whalen

Vanessa Whalen

Las Vegas,NV

Summary

Professional hospitality expert with significant experience in crafting high-quality beverages and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in mixology, inventory management, and guest relations, with reliable and flexible approach.

Overview

6
6
years of professional experience

Work History

Lead Bartender

China Mama (Casino Restaurant)
11.2024 - Current
  • Managed all cash handling duties throughout the restaurant responsibly, ensuring accurate accounting at the end of each shift,
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Performed opening and closing duties, printing sales reports for staff, paid out tip outs for staff. Set up for incoming shift, prepared cash drawers, and taking bar inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Bartender

Allegiant Stadium
02.2021 - 11.2024
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.

Server

Outback Steakhouse
01.2020 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Head Chef

Shokku Ramen
12.2019 - 03.2021
  • Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Implemented new recipes and modern cooking techniques to continuously improve the menu offerings and overall dining experience for guests.

Education

High School Diploma -

Sierra Vista
Las Vegas, NV

Associate of Arts - Psychology

UNLV
Las Vegas, NV
01-2005

Skills

  • Superior customer service
  • Food service
  • Upselling strategies
  • Staff management
  • Suggestive selling
  • Inventory
  • Social media marketing
  • Hospitality and guest service
  • Collaboration and teamwork
  • Recipe and menu memorization
  • Craft cocktail preparation
  • Menu design
  • Bar operations management
  • Outgoing personality
  • Health codes compliance

Interests

  • Gym Workouts
  • Video Gaming
  • Watching Movies and TV Shows
  • Learning new cooking techniques and expanding my culinary skills
  • Engaging in food photography and sharing culinary creations on social media
  • Passionate about balancing physical health with mental and emotional wellness
  • Reading
  • Puzzles and Lego Building

Timeline

Lead Bartender

China Mama (Casino Restaurant)
11.2024 - Current

Bartender

Allegiant Stadium
02.2021 - 11.2024

Server

Outback Steakhouse
01.2020 - 05.2022

Head Chef

Shokku Ramen
12.2019 - 03.2021

High School Diploma -

Sierra Vista

Associate of Arts - Psychology

UNLV

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