Vanessa White
Baldwin,NY
Summary
Motivated, energetic, and detailed oriented administrative clerk/customer service representative. Over 14yrs experience in high volume Radiology Outpatient Registration for Northwell Hospital. Great multitasker with the strong ability to build relationships and influence all levels of management. Forward-thinking professional looking to expand my knowledge in the all fields of employment including Tech/Cybersecurity.
Overview
22
22
years of professional experience
Work History
Diagnostic Imaging Center Registration Associate
Northwell Health Radiology
02.2011 - 04.2025
- Managed patient registration processes of over 40-50 patients a day to ensure accurate data entry and compliance with healthcare regulations.
- Coordinated scheduling of radiology appointments, optimizing workflow and minimizing patient wait times.
- Trained new staff on registration protocols and systems, fostering a collaborative team environment.
- Analyzed and streamlined registration workflows, contributing to better operational performance metrics.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Verified insurance eligibility and obtained necessary authorizations for services, reducing billing errors.
- Actively participated in departmental meetings, sharing insights on improving workflows based on firsthand experiences with patients'' registration issues.
- Coordinated with other departments such as billing and the modalities to ensure seamless transfer of patient information throughout their treatment journey within the facility.
Lead Teacher Preschool Room
Tutor Time Daycare/Learning Center
07.2003 - 07.2010
- Developed and implemented age-appropriate curricula to enhance children's learning experiences.
- Led classroom management initiatives, fostering a positive and engaging environment for students.
- Mentored and trained new teaching staff on educational best practices and classroom techniques.
- Conducted regular assessments to monitor student progress and adapt instructional strategies accordingly.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Education
Certificate of Technical Studies - CyberSecurity
Columbia University
New York (City), NY11-2024
Bachelor of Art - Communications Disorders
Queens College of the City University of New York
Flushing, NY05.2015
Skills
- Patient confidentiality
- Insurance verification
- Data entry proficiency
- Appointment scheduling
- Cultural sensitivity
- Problem-solving
- Verbal and written communication
- Patient scheduling
- Office organization
- Medical terminology
- Multitasking
- Medical office management
- Electronic medical record software
- Network Security: Understanding of firewalls, VPNs, IDS/IPS, and network protocols
- Cybersecurity Tools & Technologies: Familiar with Wireshark, Kali Linux, Nessus, and SIEM tools
- Threat Detection & Response: Basic knowledge of identifying vulnerabilities, malware analysis, and incident response
- Cryptography: Fundamentals of encryption, decryption, SSL/TLS, and secure communication
- Security Frameworks & Policies: Knowledge of NIST, ISO 27001, and best practices in security policy development
- Risk Management: Assessing vulnerabilities, performing risk analysis, and implementing mitigation strategies
- Basic Scripting & Automation: Familiar with Python for security automation tasks
- Compliance & Legal Issues: Understanding of privacy laws, GDPR, HIPAA, and ethical hacking principles
Skills in Cybersecurity
Accomplishments
Patient Experience & Service
- Reduced patient wait times by 20% by optimizing scheduling and streamlining registration workflows.
- Recognized by management with “Patient Service Excellence” award for consistently delivering outstanding patient care.
Accuracy & Compliance
- Maintained 100% accuracy in verifying insurance eligibility and pre-authorizations for diagnostic imaging procedures.
- Successfully ensured full compliance with HIPAA regulations by implementing secure data handling and patient privacy protocols.
Teamwork & Leadership
- Collaborated with radiology technicians and billing departments to resolve scheduling conflicts and ensure smooth patient flow.
- Served as lead registrar for high-volume outpatient MRI and CT scheduling, ensuring full coordination of patient prep and procedure requirements.
Cybersecurity
Security Monitoring & Threat Detection
- Successfully detected and documented phishing, malware, and brute-force attacks in simulated SOC environments.
Vulnerability Management
- Conducted vulnerability scans using Nessus and OpenVAS, identifying and documenting 100+ system and network vulnerabilities.
Incident Response & Documentation
- Completed cyber incident response simulations and documented findings using MITRE ATT&CK framework.
Technical Projects / Hands-On Labs
- Built a secure home SOC lab using Splunk, pfSense, Security Onion, and Snort to monitor and analyze network traffic.
- Implemented firewall rules, IDS/IPS configurations, and endpoint protection on Windows & Linux virtual machines.
Timeline
Diagnostic Imaging Center Registration Associate
Northwell Health Radiology
02.2011 - 04.2025
Lead Teacher Preschool Room
Tutor Time Daycare/Learning Center
07.2003 - 07.2010
Bachelor of Art - Communications Disorders
Queens College of the City University of New York
Certificate of Technical Studies - CyberSecurity
Columbia University