Hi, I’m
Vanessa Williams
Cleveland,OH
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations, leveraging expertise in CRM software and exceptional communication skills. At Cleveland Clinic, led a team to surpass goals through innovative account planning and effective team collaboration. Skilled in Microsoft Excel and adept at problem-solving, consistently delivers results by prioritizing customer and client relations.
Overview
6
years of professional experience
Work History
Cleveland Clinic
Account Manager's Assistant
08.2022 - 09.2024
Job overview
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Intership Services
Internship Student
01.2023 - 07.2024
Job overview
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Explored new technologies and approaches to streamline processes.
Swissport
Ticket Agent
02.2019 - 11.2022
Job overview
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
Education
Ohio Media School Valley View, OH
Media from Media
08.2023
Tri C Community College Cleveland, OH
Associates from Basic EMT
06.2021
Skills
- Sales Support
- Performance Tracking
- Administrative tasks
- Microsoft Excel
- Multitasking and Time Management
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Document and File Management
- Customer relations and communications
- Decision-Making
- Microsoft Office
- Team building
- Task Prioritization
- Office Management
- Professionalism
- Scheduling
- Schedule Management
- Professional Networking
- Electronic Records Management
- CRM software knowledge
- Account planning
- Adaptability and Flexibility
Timeline
Internship Student
Intership Services
01.2023 - 07.2024
Account Manager's Assistant
Cleveland Clinic
08.2022 - 09.2024
Ticket Agent
Swissport
02.2019 - 11.2022
Ohio Media School
Media from Media
Tri C Community College
Associates from Basic EMT
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