Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa wilson

Stratford,USA

Summary

Dynamic and results-oriented professional with a proven track record in leadership, customer service, crisis response, and operational management. Expertise in problem-solving and decision-making under pressure, complemented by a talent for fostering strong relationships with diverse populations. Recognized for effectively managing complex operations while ensuring accountability and driving team success. Open to relocation opportunities to leverage skills and experience in new challenges.

Overview

14
14
years of professional experience

Work History

Business Owner

24/7 Auto Locksmiths
12.2022 - 08.2025
  • Managed daily operations of a mobile locksmith business, ensuring efficiency, compliance, and accountability.
  • Responded to emergency lockout situations, demonstrating rapid decision-making under pressure.
  • Diagnosed and resolved security-related issues for vehicles, applying technical precision.
  • Built strong client relationships while maintaining professionalism in sensitive situations.
  • Developed and executed marketing strategies, expanding client base through outreach and referrals.
  • Maintained records, inventory, and vehicle readiness for mobile service operations.

Medical Relief Assistant

International Medical Relief
08.2021 - 09.2021
  • Assisted vulnerable populations with medical relief, resource navigation, and community wellness support.
  • Supported medical staff, maintaining equipment readiness and following health and safety protocols.
  • Coordinated resource distribution and managed sensitive patient interactions.
  • Analyzed program effectiveness through feedback collection, driving continuous improvement in service delivery.
  • Completed daily logs for management review.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.

Beauty Consultant

Macy’s
06.2015 - 08.2016
  • Exceeded sales quotas through customer engagement and upselling techniques.
  • Resolved customer issues with professionalism, communication, and conflict management.
  • Collaborated with team members to meet high-volume operational demands.
  • Demonstrated product application techniques, increasing client engagement and satisfaction.
  • Collaborated with team members to maintain an organized and visually appealing retail space.
  • Led in-store events and promotions, boosting brand awareness and customer loyalty initiatives.
  • Participated in ongoing training sessions to enhance product knowledge and stay current on industry best practices.
  • Fostered long-term relationships with clients by offering tailored advice, ensuring repeat business and loyalty.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Computer Sales Consultant

Best Buy Inc
12.2012 - 11.2014
  • Delivered exceptional customer service by providing tailored product recommendations and technology solutions.
  • Conducted in-depth product demonstrations to enhance customer understanding and engagement with electronics.
  • Collaborated with team members to optimize sales strategies and improve overall store performance.
  • Mentored junior staff on effective sales techniques and product knowledge, fostering a collaborative environment.
  • Bridged the gap between customers and technical support teams, ensuring swift resolution of issues and promoting overall satisfaction.
  • Achieved consistent growth in monthly sales targets through diligent follow-up efforts with prospective clients who initially hesitated to buy.
  • Utilized CRM software effectively to track customer interactions and identify potential leads for future follow-up efforts.
  • Streamlined sales process by efficiently managing inventory, order tracking, and merchandise displays.
  • Expanded client base by consistently exceeding sales goals and maintaining a high level of customer satisfaction.
  • Organized successful promotional events to drive foot traffic into store locations, resulting in higher overall sales numbers.

Administrative Assistant

Jewish Community Center of Stamford
09.2011 - 06.2013
  • Provided administrative support, recordkeeping, and clerical assistance.
  • Assisted with events and community programs, facilitating smooth operations.
  • Interacted with the public, conveying information accurately and professionally.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Bachelor of Arts - Political Science

Columbia College
Columbia, MO
10.2025

Bachelor of Science -

Academy of Information Technology and Engineering
Stamford, CT
06.2014

Skills

  • Cross-functional teamwork
  • Inventory management
  • Effective problem resolution
  • Strong communication and interpersonal skills
  • Versatile in dynamic environments
  • Analytical reasoning
  • Skilled in digital tools
  • Ethical leadership

Timeline

Business Owner

24/7 Auto Locksmiths
12.2022 - 08.2025

Medical Relief Assistant

International Medical Relief
08.2021 - 09.2021

Beauty Consultant

Macy’s
06.2015 - 08.2016

Computer Sales Consultant

Best Buy Inc
12.2012 - 11.2014

Administrative Assistant

Jewish Community Center of Stamford
09.2011 - 06.2013

Bachelor of Arts - Political Science

Columbia College

Bachelor of Science -

Academy of Information Technology and Engineering

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