Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Winner

Meadville,Pa

Summary

Detail-oriented individual with a strong ability to adapt and thrive in fast-paced environments. Adept at managing multiple responsibilities simultaneously while maintaining high accuracy. Possessing a diverse background in Healthcare and Customer Service industries, showcasing a versatile skill set and a commitment to delivering exceptional results.

Overview

21
21
years of professional experience

Work History

Property Manager

Zehr Building Properties
07.2022 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Food Safety Technician

Ainsworth Pet Nutrition
09.2014 - 08.2019
  • Provided expert guidance on best practices in sanitation and hygiene, contributing to an overall improvement in facility cleanliness.
  • Explored food safety innovation in terms of technology, people, processes and systems.
  • Implemented corrective actions following audit findings, demonstrating commitment to addressing identified gaps in processes or practices.
  • Monitored employee performance and provided constructive feedback, promoting a culture of continuous improvement within the organization.
  • Maintained communication with quality control team members and shared safety information and training documents.
  • Assisted in the development of company-wide food safety policies, leading to a consistent approach across all locations.
  • Partnered with management teams to develop action plans aimed at addressing identified weaknesses within their departments'' operations pertaining to food safety compliance.

Shift Supervisor

Sheetz
06.2007 - 05.2010
  • I was responsible for supervising up to 6 employees per shift, while prepping food, keeping the store clean and stocked, and attending to customers
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

Personal care attendant

CRI
01.2004 - 06.2007


  • Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition to healthcare providers.
  • Offered emotional support when needed establishing trust between me as the attendant and my patient.
  • Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.

Education

High School Diploma - General

Conneaut Lake High School
01.2000

Skills

  • Fast learner
  • Highly dependable
  • Strong communication skills
  • Self motivated
  • Organized
  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Maintenance scheduling
  • Occupancy management
  • Administrative support
  • Fair housing mandates
  • Tenant and eviction laws
  • Multi-family property management
  • Financial budgeting and reporting
  • Compliance monitoring
  • Valid PA driver's license
  • Critical thinking
  • Data entry
  • Client relations
  • Relationship building
  • Decision-making
  • Administrative leadership
  • Sales and marketing
  • Dispute handling
  • Disturbance handling
  • Complaints investigation
  • Financial reporting
  • Personnel management
  • Codes compliance

Timeline

Property Manager

Zehr Building Properties
07.2022 - Current

Food Safety Technician

Ainsworth Pet Nutrition
09.2014 - 08.2019

Shift Supervisor

Sheetz
06.2007 - 05.2010

Personal care attendant

CRI
01.2004 - 06.2007

High School Diploma - General

Conneaut Lake High School

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Vanessa Winner