Vanessa Woodford

• Review upcoming reservations,deliveries and planned for expected challenges.
• Oversee day-to-day operations of front desk to make sure all reservations and deliveries go smoothly
• Manage 20-25 calls plus emails with minimal wait times.
• Respond to customer requests for products, services, and company information.
• Update account information to maintain customer records.
• Provide primary customer support to internal and external customers.
• Handle customer inquiries and suggestions courteously and professionally.

• Responsible for filling grocery orders that customers have placed online.
• Gather the products on the customers' shopping list ensuring order accuracy and product quality and freshness.
• Package the orders and prepare them for shipment.

• Answer incoming customer telephone calls in a courteous and professional manner.
• Respond to and investigate customer inquiries, concerns, and issues via phone, email, and fax.
• Independently resolve customer support issues and escalate when necessary.
• Document all contacts, actions, and responses within the customer database.
• Maintain working knowledge of our products and services.

• Greet clients, check in patients for their appointments
• Answer phones,email, take message for Doctors
• File, make copies, fax
• Fill and write up prescriptions for patients
• Keep front area and rooms clean and neat

• Assist adjusters in contacting insureds or other involved persons to obtain missing or incomplete information
• Provide customer service, such as giving limited instructions on how to proceed with claims, completing timely and accurate responses to customer inquiries and resolving minor complaints which arise during the claims handling process
• Performs data entry functions (claim checks, claim file updates, forms, form letters, electronic interfaces, etc.) as directed by claims adjuster or supervisor
• Receives and/or returns telephone calls as directed by claims adjuster

• Review, calculate, and ensure timely settlement of mortgage insurance claims for property disposition (e.g., principal balance, interest, property taxes, lender cost)
• Obtain and review key property information, including appraisal and data (property chronologies) received from real estate brokers, investors, lending institutions, and mortgage servicers to calculate the claims amount Analyze attorney chronologies, servicing, collections, and loss mitigation notes for claims that exceed the state
• Foreclosure period. Based on findings, make recommendations to PMI management concerning claims payment for an exception/denial to the foreclosure date
• Reports fraudulent loan occurrences to the Quality Control & Loss Investigation department
• Helped identify and save CMG MI $1M by correcting claims and negotiating payments for a lender under a special payment program

Customer Service Representative

March 2006- September 2010

• Initiated a new paperless process using ACH (automatic clearing house) and AS400 software that improved processing efficiency and reduced cost
• Managed lender inquires and provided timely and effective follow-up
• Processed mortgage insurance certificates and initiated the billing process using AS400 to facilitate closing Maintained and updated suspense report for mortgage insurance premiums that had been suspended. Conducted research to identify where mistakes had been made, and contacted lenders