Vanessa Woods
Phoenix,Arizona
Summary
Experience and adaptable professional with a strong background in customer service, administrative support, and community program development. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands on experience to deliver impactful solutions and enhance organizational performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Extension Associate
1890 Cooperative Extension Service
- Booked travel via Amadeus and Expedia systems; managed cancellations, refunds, and customer service Communicated with hotels, airlines, and car rental agencies for client needs.
Notary Public
Self-Employed
08.2022 - 03.2025
- Learned legal requirements for notarization and document verification processes; Assisted clients with completing necessary paperwork for notarization; Maintained confidentiality and secured sensitive documents during and after transactions.
Engineering Assistant
Mountain LTD Staffing CenturyLink/Lumen
07.2019 - 09.2021
- Managed records, reports, and input data to send work orders to contractor using Microsoft tools.
Front Desk Receptionist
AppleOne Staffing, HomeSight
08.2018 - 07.2019
- Managed multi-line phones system directing calls to appropriate departments; Coordinated appointments and scheduled meetings for staff; Greeted clients and board members and directed them to staff or meeting rooms; Set up conference rooms for meetings; Prepared mail and packages to be mailed out and distributed mail to staff; Made copies; Sent and received faxes.
Senior Travel Specialist
Conduent, INC
03.2017 - 09.2017
- Managed and booked travel via Amadeus and Expedia systems; managed cancellations, refunds; Communicated with hotels, airlines, and car rental agencies for client needs.
Customer Service Agent
Menzies Aviation, Iceland Air/Sun Country Airlines
06.2015 - 02.2017
- Assisted passengers with check-ins, checked bags, gave seating arrangements, and issued boarding passes; managed the gate and baggage area; assisted in customs directing international and domestic travelers to their luggage.
University of AR at Pine Bluff
12.2010 - 08.2014
County Extension Agent II
Jefferson County Cooperative Extension Service
06.1998 - 12.2010
Education
MBA -
University of Phoenix-Little Rock
AR campus05.2010
B.S. - Food Service Restaurant Management
University of AR at Pine Bluff
05.1998
Skills
- Customer Service & Communication
- Document Verification & Review
- Managing and leadership
- Team Leadership & Collaboration
- Administrative Support & Multitasking
- Record-keeping and Reporting / Notary Public
- Program Development &Training
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Independent and Proactive
- Community Planning
- Educational Program Outreach
Certification
- National Notary Association - Remote Signing Agent – 2022
- Commissioned by Sectary of State – Washington State- Notary Public - 03/2022
Timeline
Notary Public
Self-Employed
08.2022 - 03.2025
Engineering Assistant
Mountain LTD Staffing CenturyLink/Lumen
07.2019 - 09.2021
Front Desk Receptionist
AppleOne Staffing, HomeSight
08.2018 - 07.2019
Senior Travel Specialist
Conduent, INC
03.2017 - 09.2017
Customer Service Agent
Menzies Aviation, Iceland Air/Sun Country Airlines
06.2015 - 02.2017
University of AR at Pine Bluff
12.2010 - 08.2014
County Extension Agent II
Jefferson County Cooperative Extension Service
06.1998 - 12.2010
Extension Associate
1890 Cooperative Extension Service
B.S. - Food Service Restaurant Management
University of AR at Pine Bluff
MBA -
University of Phoenix-Little Rock