Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Xiong

Brooklyn Park,MN

Summary

I am a dedicated leader with over 14 years of experience in healthcare and management. My career has been distinguished by a focus on driving successful initiatives, building strong relationships, and implementing workflows that address customer needs. In addition to my professional career, I am also a successful entrepreneur, owning a real estate company and managing an investment portfolio, where I guide clients through every step of the transaction process.

As a skilled leader in my career and business, I excel in:

  • Operational Implementation: Designing and executing workflows tailored to meet customer requirements and achieve organizational objectives.
  • Relationship Building: Fostering and maintaining relationships with new and existing clients to support and expand services.
  • Project Management: Overseeing projects, managing budgets and expenditures, and streamlining processes to identify and implement effective solutions.
  • Customer Focus: Leading with energy and prioritizing customer satisfaction to ensure positive outcomes.

My role requires me to effectively communicate with executive leaders, teams, partners and customers while managing multiple operation work and meeting deadlines.

I am eager to leverage my expertise to lead successful initiatives and drive positive outcomes.

Overview

11
11
years of professional experience

Work History

Business Owner

XCellence Realty
Minn, MN
03.2019 - Current
  • Oversaw daily operations of the business and provided guidance when needed.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Conducted market research to identify new opportunities for growth.
  • Established strong relationships with vendors to ensure quality products at competitive prices.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Negotiated contracts in transactions.
  • Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Conducted regular meetings with employees to review progress towards company goals.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Interviewed, trained and supervised employees.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Kept records for production, inventory, income, and expenses.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Monitored progress by establishing plans, budgets and measuring results.

Program Coordinator

Hennepin Healthcare
Minneapolis, MN
09.2017 - Current
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase clients satisfaction.
  • Followed staffing strategies to achieve production goals.
  • Performed various troubleshooting tasks to address issues.
  • Oversaw daily operations of program functions.
  • Draft education curriculums, tools, and resources for teams.
  • Provide ongoing disciplinary training, and practice motivational speaking with staff if additional support is needed.
  • Provide leadership development, continuing education.
  • Fostered relationships to define programming needs and strengthen organizational standing.
  • Oversaw teams productivity and other day-to-day activities.
  • Analyzed program effectiveness to modify, adapt and optimize workflows.
  • Implemented and directed program to reflect business practices.
  • Designed and implemented program policies, frameworks and toolkits for change management processes.
  • Communicated project status, requirements and deadlines to stakeholders.
  • Supervised and directed programs by creating policies to reflect business practices.
  • Partnered with program management on recommendations, process improvements and corrective action plans.
  • Supervised staff to drive optimal team performance.
  • Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
  • Cultivated and developed programming ideas.
  • Oversaw personnel needs, including hiring, performance assessment and disciplinary actions.
  • Increased program effectiveness by implementing strategic operational improvements.

Community Health Worker

Hennepin Healthcare System
Minn, MN
11.2014 - 09.2017
  • Worked closely with clients to implement lifestyle changes, navigate healthcare systems, and coordinate care. Assisted in setting and achieving personal goals, fostering independence, and providing ongoing support.
  • Contributed to projects aimed at improving patient care and innovating tools to enhance staff efficiency and workflow. Collaborated with teams to develop and refine strategies for better patient outcomes.
  • Provided training and shadowing opportunities for new team members. Developed and led training courses focused on team and community education, improving overall team performance.
  • Partnered with healthcare professionals and leaders to elevate the quality of care for patients and their families. Worked on creating and executing strategies to facilitate effective collaboration.
  • Assisted individuals in navigating the healthcare system, scheduling appointments, attending classes, and enrolling in programs. Coordinated transportation and managed necessary paperwork.
  • Delivered information on healthy living and disease management to specific population groups. Produced and distributed educational materials, including brochures, flyers, and packets on topics like infant mortality and chronic diseases.
  • Engaged with individuals to share positive life experiences, boost self-esteem, and encourage socialization. Created and executed strategies to enhance community involvement and support.

Clinic Lead

Multicare Associates
Roseville, MN
04.2013 - 11.2014
  • Delegated daily tasks to team members to optimize group productivity and ensure efficient workflow. Fostered positive employee relationships through effective communication, training, and development coaching.
  • Conducted inventory counts, resolved discrepancies, and completed necessary paperwork to maintain an accurate and current system.
  • Organized and prioritized incoming work orders, optimizing team workflows and resources to address dynamic demands and improve operational efficiency.
  • Developed and monitored weekly staff schedules to ensure adequate coverage and meet organizational needs.
  • Oversaw partnerships with pharmaceutical companies, ensuring proper handling and documentation.
  • Actively participated in community events, promotions, and outreach initiatives. Collaborated with community partners to enhance engagement and support.

Education

Community Health Worker Alliance Cancer in the Hmong Education Webinar Minneapolis -

10.2019

Certificate of Participation Lake Superior Quality Innovation Network Leadership and Organizing In Action Workshop Duluth -

Rasmussen College
06.2019

Community Health Worker Alliance -

Education On CHW Education Curriculum
03.2019

Real Estate License - Real Estate

MN School of Realty
Minneapolis, MN
03-2019

Bachelor of Science - Marketing

06.2017

Community Health Worker Certificate Minneapolis, MN -

Minneapolis Community & Technical College
05.2016

Medical Assistant Diploma -

Minneapolis Business College
07.2007

High School Diploma -

Park Center Senior High
06.2006

Skills

  • Operations experience
  • Program management
  • Self-motivated
  • Staff development
  • Standard operating procedures
  • Policy and procedure improvements
  • Performance standards and analysis
  • Business oversight
  • Partnership development
  • Leadership
  • Staffing oversight
  • Driven and Determined
  • Business marketing
  • Relationship building
  • Team building
  • Coaching/training
  • Business Development
  • Negotiation
  • Operations Management
  • Work Planning and Prioritization
  • Customer Relations

Timeline

Business Owner

XCellence Realty
03.2019 - Current

Program Coordinator

Hennepin Healthcare
09.2017 - Current

Community Health Worker

Hennepin Healthcare System
11.2014 - 09.2017

Clinic Lead

Multicare Associates
04.2013 - 11.2014

Community Health Worker Alliance Cancer in the Hmong Education Webinar Minneapolis -

Certificate of Participation Lake Superior Quality Innovation Network Leadership and Organizing In Action Workshop Duluth -

Rasmussen College

Community Health Worker Alliance -

Education On CHW Education Curriculum

Real Estate License - Real Estate

MN School of Realty

Bachelor of Science - Marketing

Community Health Worker Certificate Minneapolis, MN -

Minneapolis Community & Technical College

Medical Assistant Diploma -

Minneapolis Business College

High School Diploma -

Park Center Senior High

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Vanessa Xiong