Summary
Overview
Work History
Education
Skills
Training
Awards
Timeline
Generic

Vanessa Moore

Carmichael,CA

Summary

Human resources professional with solid foundation in HR operations and strategic planning. Known for ability to streamline processes and improve efficiency while maintaining compliance and fostering positive employee relations. Strong focus on team collaboration and achieving results, adaptable to changing organizational needs. Expertise includes talent management, conflict resolution, and policy implementation.

Overview

20
20
years of professional experience

Work History

Field Support Manager (HR Operations Manager)

Maxim Healthcare Services
11.2015 - 10.2024
  • Supervised payroll, onboarding, credentialing, and HR file compliance for 800+ healthcare professionals across 80+ client sites.
  • Conducted weekly internal HR file audits to align with Joint Commission standards and state/federal regulations.
  • Worked in the ticketing system, ServiceNow, to complete requests, troubleshoot and resolve escalated issues.
  • Partnered with HR and compliance teams to address workers’ comp, unemployment claims, and employee documentation.
  • Supported employee relations by conducting team performance evaluations, addressing conflicts, and facilitating coaching sessions.
  • Led hiring and onboarding process for new internal team members; developed onboarding SOPs and training plans.
  • Increased departmental productivity by 35% through staff coaching, training and process enhancements.

Account Manager

Maxim Healthcare Services
11.2011 - 11.2015
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed onboarding, credentialing, and payroll for 700+ staff; ensured compliance with regulatory standards.
  • Led a team of 5; conducted training, performance reviews, and goal-setting sessions.
  • Developed account strategies that increased revenue by 30% and satisfaction by 25%.
  • Coordinated care services with healthcare providers to meet patient needs effectively.

Senior Healthcare Recruiter

Maxim Healthcare Services
01.2009 - 11.2011
  • Led recruitment strategies to attract top-tier healthcare professionals across multiple disciplines.
  • Onboarded, and credentialed qualified healthcare professionals for clinical placements.
  • Managed admissions, training, payroll, and billing for external healthcare staff.
  • Mentored junior recruiters, enhancing team performance and improving onboarding techniques.

Healthcare Recruiter

Maxim Healthcare Services
07.2007 - 01.2009
  • Recruited, onboarded, and credentialed qualified healthcare professionals for clinical placements.
  • Performed admissions, training, payroll, and billing for external healthcare staff.
  • Collaborated with hiring managers to understand staffing needs and streamline the recruitment process.
  • Supported after-hours operations.

Transportation Sales Representative (Account Management)

C.H. Robinson
01.2005 - 05.2007
  • Cultivated strong client relationships to drive repeat business and enhance customer satisfaction.
  • Managed logistics and national accounts including PepsiCo; ensured 98% on-time delivery.
  • Managed sales pipeline using CRM tools, ensuring timely follow-ups and accurate forecasting.
  • Conducted performance reporting and client outreach to grow accounts by 22%.

Education

Bachelor of Science - Business Administration - Marketing

California State University, Fresno
06.2002

Skills

  • Team Leadership & Development
  • Onboarding/Offboarding & Training
  • Regulatory Compliance (Joint Commission, HIPAA, HR Policy)
  • Employee Relations & Conflict Resolution
  • Workforce Planning & Coaching
  • Process Improvement
  • Performance Management
  • Payroll & Benefits
  • HRIS, CRM, ATS, LMS Systems
  • HR policies implementation
  • Employee engagement strategies
  • Recruitment and selection

Training

  • Technical: Bullhorn, Cornerstone, ServiceNow (for ticket escalation resolution), eStaff365, ADP, Paylocity (familiar), Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), SaaS
  • Operational: Contractor Credentialing & I-9 Compliance, Regulatory Audit Readiness, Employee Lifecycle Management, Workforce Scheduling Optimization, Policy Rollout & Staff Communication, Performance Tracking (Power BI, Excel), Cross-Functional Collaboration, Project Management, Change Management, Record & Document Management, Escalation Resolution

Awards

West Region Field Support Manager of the Year, 2018, Maxim Performance Awards (2013, 2014, 2016–2019, 2021) for exceeding team performance and compliance goals

Timeline

Field Support Manager (HR Operations Manager)

Maxim Healthcare Services
11.2015 - 10.2024

Account Manager

Maxim Healthcare Services
11.2011 - 11.2015

Senior Healthcare Recruiter

Maxim Healthcare Services
01.2009 - 11.2011

Healthcare Recruiter

Maxim Healthcare Services
07.2007 - 01.2009

Transportation Sales Representative (Account Management)

C.H. Robinson
01.2005 - 05.2007

Bachelor of Science - Business Administration - Marketing

California State University, Fresno

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Vanessa Moore