Vanessa Yamel Nybroten
East Hanover,New Jersey
Summary
Dynamic and results-oriented professional with extensive experience in client onboarding and sales, notably at Law Offices of Robert S. Gitmeid & Assoc. Excelled in utilizing CRM software and developing sales strategies, achieving 100% quota in client enrollments. Demonstrates exceptional problem-solving abilities and teamwork, ensuring high-quality client service and support.
Overview
7
7
years of professional experience
Work History
Client Onboarding Paralegal
Law Offices of Robert S. Gitmeid & Assoc., PLLC
08.2024 - Current
- Assisting new clients with the Firm’s digital onboarding process, including client intake, gathering & review of documents, and ensuring successful completion of client onboarding
- Pacing at 100% pace to quota in client enrollments
- Utilizing the Firm’s Salesforce CRM software in performing client-support tasks
- Meeting high-quality performance requirements and goals for all tasks and responsibilities
- Reviewing client documents for completeness and uploading to the Firm’s client management system
- Following up with clients as needed to complete their onboarding
Inside Sales Rep. Contract – Project Temp Position
The Marketing Practice
06.2023 - 08.2024
- Covering North, Central, South America and part of Europe
- Remote
- Dealt with complex IT and business services propositions
- Cold called business leads
- Continuously met sales goals
- Reaching 100% on number of calls per day and sales
- Consulted with decision-makers across a range of different channels – telephone, social media, and email
Inside Sales Rep
Singlewire Informacast Notifications
Middleton, USA
01.2023 - 06.2023
- Assisted the Sales Team in administering and completing the order process
- Order entry
- Responsible for maintaining deals in-process and working with vendors for quote creations
- Provided detailed, accurate, and complete quotes for products to high level customers
- Responsible for maintaining current knowledge of changes to sales policies, organizational structure and territory assignments, as well as communications on sales strategy and initiatives
- Timely delivery of customer software upgrades and product demos through license key generation
Provider Success (sales) Specialist
Exact Sciences
Madison, USA
03.2019 - 07.2022
- Served as commercial and sales support
- Took inbound and placed outbound calls in English and Spanish as required in the support of the testing process
- Translated English to Spanish and Spanish to English written and verbal communications
- Communicated with the laboratory via email, phone for order support
- Troubleshooted Epic Systems Software
- Responded to inquiries from Commercial and sales teams
- Processed Medical Requests & Inquiries
- Triaged Sales Referrals
- Processed enrollment requests for provider and sales reporting
- Supported Alternate Channel/Targeted sales accounts and other department overflow phone calls when needed
- Investigated and resolved issues with sales representatives, providers, or other internal customers in a timely, efficient matter
- Created and processed new account requests from providers
- Coordinated with the lab in resolving order issues
- Processed medical inquiries, account mergers and splits, special Projects
- Mentored/trained new hires
- Performed consumer outreach on technical issues via phone and e-mail and maintained EpicCare Link
- Supported the team as a process and improvements lead
Bilingual Customer Service Student Loan Advisor
Nelnet
Madison, USA
03.2018 - 03.2019
- Ensured the integrity of data and information
- Maintained United States Government security clearance
- Updated information on accounts in the Loan Servicing and/or Originations systems
- Contacted customers on accounts, including outbound customer contact when appropriate
- Negotiated transactions in accordance with established laws, regulations, and policies
Education
Part time Current Accounting Student -
Madison Area Technical College
01.2025
Bachelors of Foreign Trade and International Relations -
Universidad del Norte
Asuncion, Paraguay01.2013
Skills
- CRM software proficiency
- Sales strategy development
- Customer order management
- Business development
- Microsoft office expertise
- Healthcare industry experience
- Order processing
- Problem-solving
- Product knowledge
- Active listening
- Teamwork
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Client Onboarding Paralegal
Law Offices of Robert S. Gitmeid & Assoc., PLLC
08.2024 - Current
Inside Sales Rep. Contract – Project Temp Position
The Marketing Practice
06.2023 - 08.2024
Inside Sales Rep
Singlewire Informacast Notifications
01.2023 - 06.2023
Provider Success (sales) Specialist
Exact Sciences
03.2019 - 07.2022
Bilingual Customer Service Student Loan Advisor
Nelnet
03.2018 - 03.2019
Part time Current Accounting Student -
Madison Area Technical College
Bachelors of Foreign Trade and International Relations -
Universidad del Norte
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