Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Yee

Yuma,Arizona

Summary

Results-oriented Scheduling Specialist adept at working under tight deadlines and demanding objectives. Highly efficient, accurate and driven. Offering 5 plus years' experience in managing and scheduling.

Overview

15
15
years of professional experience

Work History

Scheduling Specialist

Young Hearts Of Yuma
10.2022 - Current
  • Called customers to coordinate schedules and set appointments.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Documented calls and appointments using [Software].
  • Provided detailed information about available services and requirements.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.

Business Owner

Heavenly Body
04.2021 - Current
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.

Medical Assistant

Young Hearts Of Yuma
12.2019 - 04.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Completed EKGs and other tests based on patient presentation in office.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Store Manager

Sally Beauty Supply
07.2016 - 11.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Raised property accuracy and accountability by creating new automated tracking method.

Office Administrator

Rancho Aqua Clara Del Valley
01.2009 - 07.2015
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Reconciled account files and produced monthly reports.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

No Degree - Medical Assisting

Arizona Western College
Yuma, AZ

High School Diploma -

Cibola High School
Yuma, AZ
05.1999

Skills

  • Customer Service
  • Medical Billing
  • Customer Relations Abilities
  • Employee Timesheet Processing
  • Patient Data Management Systems
  • Schedule Coordination Expertise
  • Office Supplies and Inventory
  • Order Processing
  • Reviewing Medical Histories
  • Reminder Calls
  • Data Communications
  • Specialist Procedures
  • Staff Meetings
  • Call Transfers
  • Insurance Verification
  • Weekly Payroll
  • Bank Deposits
  • Patient Scheduling
  • Prescription Refills
  • Patient Admission
  • Calendar Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Scheduling Specialist

Young Hearts Of Yuma
10.2022 - Current

Business Owner

Heavenly Body
04.2021 - Current

Medical Assistant

Young Hearts Of Yuma
12.2019 - 04.2022

Store Manager

Sally Beauty Supply
07.2016 - 11.2019

Office Administrator

Rancho Aqua Clara Del Valley
01.2009 - 07.2015

No Degree - Medical Assisting

Arizona Western College

High School Diploma -

Cibola High School

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Vanessa Yee