Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vanessa Yee

Salinas,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure position.

Ready to help team achieve company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Community Educator

SPCA Monterey County
05.2021 - Current
  • Enhanced organization awareness by developing and implementing diverse educational programs for the community
  • Fostered positive relationships for collaborative community education initiatives
  • Evaluated community needs and tailored curriculum to meet specific learning objectives
  • Increased participant engagement with interactive workshops and presentations
  • Planned and hosted Animal Camps for children
  • Increased adoption rates by showcasing available animals on tv and social media

Veterinary Receptionist

SPCA Monterey County
03.2020 - 05.2021
  • Maintained client satisfaction by efficiently scheduling appointments and managing patient (pet) records
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone
  • Coordinated special events such as spay/neuter clinic and vaccine clinics, promoting community engagement with the veterinary practice
  • Properly vaccinated animals ensuring human and animal safety

Customer Service Representative

SPCA Monterey County
11.2018 - 03.2020
  • Intake of wide variety of animals
  • Facilitated proper matches of owners and potential pets via adoptions
  • Resolved customer complaints with empathy, resulting in increased support and rapport
  • Streamlined the intake process for incoming animals, ensuring accurate documentation and proper behavior assessments
  • Provided compassionate support during difficult situations such as pet surrenders, stray animals, and end-of-life decisions
  • Establishing trust with clients

Guest Experience Specialist

Target
01.2015 - 12.2018
  • Maintained guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in/out processes for improved efficiency and reduced wait times.
  • Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.
  • Coordinated with housekeeping and maintenance teams to ensure timely room availability and high-quality standards.

Education

Associate of Science - Biological Science

Hartnell College
Salinas, CA
06.2014

Skills

  • Community Outreach
  • Social Media Management
  • Youth Engagement
  • Organizational Skills
  • Digital Literacy
  • Adaptability
  • Event Planning
  • Curriculum Development
  • Multicultural Awareness
  • Public Speaking
  • Class Instruction
  • Resource Advocacy

Certification

  • First Aid/CPR Certified
  • Mental Health First Aid Certified
  • Food Service, Food Handler Certified

Timeline

Community Educator

SPCA Monterey County
05.2021 - Current

Veterinary Receptionist

SPCA Monterey County
03.2020 - 05.2021

Customer Service Representative

SPCA Monterey County
11.2018 - 03.2020

Guest Experience Specialist

Target
01.2015 - 12.2018

Associate of Science - Biological Science

Hartnell College

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Vanessa Yee