Vanessa Yee
Salinas,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position.
Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Educator
SPCA Monterey County
05.2021 - Current
- Enhanced organization awareness by developing and implementing diverse educational programs for the community
- Fostered positive relationships for collaborative community education initiatives
- Evaluated community needs and tailored curriculum to meet specific learning objectives
- Increased participant engagement with interactive workshops and presentations
- Planned and hosted Animal Camps for children
- Increased adoption rates by showcasing available animals on tv and social media
Veterinary Receptionist
SPCA Monterey County
03.2020 - 05.2021
- Maintained client satisfaction by efficiently scheduling appointments and managing patient (pet) records
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone
- Coordinated special events such as spay/neuter clinic and vaccine clinics, promoting community engagement with the veterinary practice
- Properly vaccinated animals ensuring human and animal safety
Customer Service Representative
SPCA Monterey County
11.2018 - 03.2020
- Intake of wide variety of animals
- Facilitated proper matches of owners and potential pets via adoptions
- Resolved customer complaints with empathy, resulting in increased support and rapport
- Streamlined the intake process for incoming animals, ensuring accurate documentation and proper behavior assessments
- Provided compassionate support during difficult situations such as pet surrenders, stray animals, and end-of-life decisions
- Establishing trust with clients
Guest Experience Specialist
Target
01.2015 - 12.2018
- Maintained guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.
- Coordinated with housekeeping and maintenance teams to ensure timely room availability and high-quality standards.
Education
Associate of Science - Biological Science
Hartnell College
Salinas, CA06.2014
Skills
- Community Outreach
- Social Media Management
- Youth Engagement
- Organizational Skills
- Digital Literacy
- Adaptability
- Event Planning
- Curriculum Development
- Multicultural Awareness
- Public Speaking
- Class Instruction
- Resource Advocacy
Certification
- First Aid/CPR Certified
- Mental Health First Aid Certified
- Food Service, Food Handler Certified
Timeline
Community Educator
SPCA Monterey County
05.2021 - Current
Veterinary Receptionist
SPCA Monterey County
03.2020 - 05.2021
Customer Service Representative
SPCA Monterey County
11.2018 - 03.2020
Guest Experience Specialist
Target
01.2015 - 12.2018
Associate of Science - Biological Science
Hartnell College