Vanessa Yokley
South San Francisco,CA
Summary
My name is Vanessa Yokley.
I consider myself a goal and team-oriented young professional.
I am able to work well in collaborative environments and generate consistent personal accomplishments.
Very driven to meet and exceed exemplary patient and customer support.
Motivated to imply expertise service to any new roles, by making lasting
positive impact on business operations.
Punctual, earnest, and devoted.
An upbeat and focused colleague in all work fields.
Extremely reliable, ready to adapt to new concepts and skills.
Most importantly, passionate in assisting my employer and creating thorough satisfying experiences.
Overview
18
18
years of professional experience
Work History
Office Manager
Miracle Ear
05.2023 - Current
- Coached new hires on company processes while managing employees to achieve maximum production.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
Medical Records Receptionist
California Skin Institute
04.2019 - 02.2022
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Pulled patient records and transferred information to appropriate parties.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Answered 30 average daily phone calls to schedule appointments and address patient inquiries.
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
Assisant Retail Sales Supervisor
Secrets Boutique
12.2017 - 02.2019
- Controlled cash movements and department expenses to maintain budgetary goals.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Enhanced sales by implementing merchandising and promotional improvements.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Planned and updated work schedules for optimal coverage of expected business needs.
- Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Restaurant Hostess
Broadway Grill Inc.
03.2017 - 12.2017
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers
- Answered telephone to provide establishment information and take party reservations
- Helped to plan and execute parties for more than 30 guests, including coordinating menus and preparing tables
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction
Restaurant Hostess
Red Dog Restaurant & Bar
11.2014 - 12.2015
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs
- Explained preparation of various menu items, describing ingredients and cooking methods to customers
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
- Set up and decorated menu marketing boards with current specials information and drink features
- Answered phones politely and promptly, accurately recording and confirming reservations
- Helped restaurant staff set up small and large events to coordinate smooth execution
Insurance Sales Representative
Allstate Insurance: John R Leland
09.2014 - 11.2014
- Kept thorough records of customer details and previous sales
- Followed up with customers to check on changing needs and propose new offerings
- Worked closely with executive team to outline company goals and transfer goals to accountholders
Restaurant Hostess
Nordstrom
07.2012 - 09.2014
- Answered phones politely and promptly, accurately recording and confirming reservations
- Placed reservations through phone and email via POS
- Guided guests to appropriate seating for party size, provided with menus
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Set up and decorated menu marketing boards with current specials information and drink features
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties
- Enhanced guests' experiences by fulfilling special requests during visits
- Recognized VIP customers immediately and provided special treatment, including preferred tables
- Checked dining and serving areas every often to verify proper cleanliness and readiness for guests
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Grocery Clerk Cashier
Canyon Market
12.2010 - 07.2012
- Helped customers find specific products, answering questions and offering advice
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Monitored product availability in store, on shelves and in orders to accurately answer customer questions
- Worked closely with front-end staff to assist customers
- Stayed up to date on current item discounts to support promotions
- Collected merchandise from store and searched back-end locations for customer purchases
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Properly verified customer identification for alcohol or tobacco purchases
Cashier Sales Associate
Autozone
02.2010 - 11.2010
- Learned roles of other departments to provide coverage and keep store operational
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting
- Greeted incoming customers and provided personable and knowledgeable service
- Maintained flexibility to work varied schedule, including nights and weekends
- Received product orders, unloaded merchandise and arranged store stock into appealing displays
- Answered phone calls to assist customers with questions and orders
Retail Sales Associate
Shoe Palace
07.2008 - 12.2009
- Generated brand awareness and positive product impressions to increase sales
- Worked with off-site locations to find desired items for customers
- Initiated friendly conversation with each customer to determine level of assistance required
- Maintained current store, product and promotional knowledge to drive consistent sales
- Bagged, wrapped and packaged purchases according to customer needs
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Processed payments and maintained accurate drawers to meet financial targets
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
Volunteer
Mission Day Care Center Catholic Charities
02.2006 - 06.2006
- Kept facilities organized, clean and well-maintained to best meet program needs
- Collaborated with others to discuss new fundraising opportunities
- Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff
- Maintained up-to-date and accurate program files and records
- Sat with children in need of companionship and emotional support
- Sorted and distributed food to disadvantaged families, including canned goods and fresh produce
- Educated families about available services and resources
Education
High School Diploma -
South San Francisco High School
South San Francisco, CASkills
- Resourceful
- Strong communication skills
- Reliable and dependable
- Analytical
- Organized
- Time management
- Basic clerical knowledge
- Detail-oriented
- POS system operation
- Retail sales
- Meticulous attention to detail
- Dedicated team player
Timeline
Office Manager
Miracle Ear
05.2023 - Current
Medical Records Receptionist
California Skin Institute
04.2019 - 02.2022
Assisant Retail Sales Supervisor
Secrets Boutique
12.2017 - 02.2019
Restaurant Hostess
Broadway Grill Inc.
03.2017 - 12.2017
Restaurant Hostess
Red Dog Restaurant & Bar
11.2014 - 12.2015
Insurance Sales Representative
Allstate Insurance: John R Leland
09.2014 - 11.2014
Restaurant Hostess
Nordstrom
07.2012 - 09.2014
Grocery Clerk Cashier
Canyon Market
12.2010 - 07.2012
Cashier Sales Associate
Autozone
02.2010 - 11.2010
Retail Sales Associate
Shoe Palace
07.2008 - 12.2009
Volunteer
Mission Day Care Center Catholic Charities
02.2006 - 06.2006
High School Diploma -
South San Francisco High School
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