Coordinated patient discharge planning and follow-up care.
Advocated for patients'' best interests, working closely with healthcare providers to develop appropriate treatment plans and interventions.
Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
Managed complex cases involving multiple medical issues or psychosocial challenges by utilizing critical thinking skills and professional expertise in discharge planning processes.
Staffing Coordinator
Compass Behavioral Health
10.2021 - Current
Developed and facilitated new-hire orientations.
Interviewed, hired, and mentored over Number new personnel and oversaw all staffing operations.
Utilized online applicant tracking system to screen resumes for all job openings.
Optimized job advertisements to attract diverse talent pools, resulting in increased candidate quality and quantity.
Collaborated with manager to determine department's short and long-term hiring needs.
Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
Mental Health Specialist
Biltmore Healthcare Services
03.2015 - 03.2020
Documented client progress in confidential files.
Provided clients with recommendations to community resources.
Monitored patients and assessed suicide risks.
Trained new staff members on facility policies, procedures, best practices in mental health care delivery, ensuring consistent service standards across the team.
Provided psychoeducation for patients and families, increasing understanding of mental health conditions and treatment options.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Observed and monitored client behavior and responses to treatment.
Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
Maintained caseload of Number active clients and Number clients within assessment phase.
Facilitated group therapy sessions for improved social skills development and emotional regulation in patients.
Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
MHT/ Assistant Program Manager Military Peogram
Vermilion Health Care
10.2010 - 03.2015
Mental Healt Tech
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Facilitated group therapy sessions to help clients develop coping strategies and social skills.
Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Facilitated therapeutic group sessions focused on topics including addiction education, emotional regulation, relationship building, and stress reduction techniques.
Coordinated care with other professionals to provide clients with comprehensive support.
Education
BS Psychology Addiction And Recovery - Addiction Counseling
Liberty University
Lynchburg, VA
12.2020
BS Life Coaching And Wellness - Life Coach
Liberty University
Lynchburg, VA
12.2020
Skills
Patient support
Family Support
Care Coordination
Discharge Planning
Treatment Plans
Insurance knowledge
Educational materials and resources
Discharge scheduling
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Multitasking
Excellent Communication
Critical Thinking
Organizational Skills
Adaptability and Flexibility
Decision-Making
Behavioral Health
Timeline
Discharge Planner/Program Assistant
Compass Behavioral Health
11.2021 - Current
Staffing Coordinator
Compass Behavioral Health
10.2021 - Current
Mental Health Specialist
Biltmore Healthcare Services
03.2015 - 03.2020
MHT/ Assistant Program Manager Military Peogram
Vermilion Health Care
10.2010 - 03.2015
BS Psychology Addiction And Recovery - Addiction Counseling