Vanessa Youth
Atlanta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Pilot Catastrophe
03.2021 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered incoming customer telephone calls promptly to avoid on-hold wait times.
- Conducted research to answer for customers to resolve their issues.
- Gave instructions and helped resolve customer issues.
- Provided excellent customer service.
- Resolved any customer issues while providing an exceptional customer experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Education
Diploma in Business Administration - Business Administration And Management
Damelin Collage
South Africa 04.2010
Skills
- Multi-Line Phone Talent
- System Implementation
- Blackbaud the Raiser's Edge
- Microsoft Internet Explorer
- Customer Relations
- Retail Sales Customer Service
- Report Preparation
- Customer Relationship Management
- Microsoft Word
- Process Transactions
- Business Development Understanding
- Handheld Computer Device Software
Timeline
Customer Service Representative
Pilot Catastrophe
03.2021 - 06.2023
Diploma in Business Administration - Business Administration And Management
Damelin Collage
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