Vanessa Zamora
Houston,TX
Summary
Professional vehicle operator with strong commitment to safety, efficiency, and punctuality. Skilled in vehicle maintenance, route planning, and adhering to transportation regulations. Team player who adapts to changing needs and ensures reliable performance. Proven ability to achieve results and support team goals through effective communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Autonomous Vehicle Operator
Nuro.Inc
07.2024 - 05.2025
- I safely operate autonomous vehicles and robots eight hours a day.
- Work closely with our software and hardware engineers, as well as our software operations specialists to advance our technologies to ultimately help craft our product.
- Collect data, provide detailed and accurate feedback to our engineers, I also troubleshoot in a variety of real world situations.
- Occasionally interact with the public to educate them on autonomous vehicle technologies and behaviors.
Front Desk Customer Service Representative
RadNet
09.2022 - 09.2024
- Entering and updating demographics.
- Collecting copays and deductibles.
- Providing patients with reports and imaging disk.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
- Streamlined check-in and check-out processes, leading to reduced wait times for guests.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
Patient Support Services Coordinator (Cardiology CATH & MRI)
Baylor College of Medicine/Texas Children’s Hospital
07.2021 - 07.2024
- Temporary administrative support to the following cardiologists Dr. Kristen Sexson, Dr.Aimee Liou, and Dr.Betul Yilmaz, managed scheduling, managed calendar, and any administrative support needed.
- Switchboard for Texas Children’s Heart Center, directing calls by telephone, and email to the correct departments.
- Provides initial patient-family contact, and maintains the continuity of the patient rapport throughout the patient's procedure.
- Interacts with patients, employees, management, and physicians.
- Informs patients of any visit delays.
- Liaison between families, clinical staff, and physicians.
- Administrative support.
- Budget’s coffee and coffee supplies.
Patient Access Rep II
Conifer Health Solutions
10.2019 - 07.2020
- Patient Registration – updating patient demographic, financial and insurance information.
- Insurance verification.
- Liaison between patient, physician and billing office.
- Managing front desk, telephone, faxing.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Property Management
The Women’s Home
06.2016 - 07.2017
- Supervised daily office operation including sorting mail, screening calls, floor operations.
- Served as primary point of contact for tenants and future tenants.
- Managed daily calendar.
- Background, employment, income verification.
- Ordering and budgeting of office supplies.
- Leasing/ contracts.
Administrative Assistant
Houston Thermal Processing Houston Heat Treat
04.2012 - 05.2015
- Managed the office daily operations.
- Primary point of contact in a fast past environment.
- General office duties including screening calls, faxing, mail distributions.
- Prepare and maintained reports, correspondence and other confidential materials.
- Prepared vendor quotes.
- Data Entry.
- Maintenance of employee files, vendor files, and invoices.
- Prepared and processed check requests, bank transactions and invoicing.
- Order entry of customer’s purchase orders.
- Provided general support to vendors and customers.
- Maintained office supplies and equipment.
- Liaison between shipping/receiving staff, plant manager, and sales manager.
Education
GED -
Professionalism in Allied Health Certificate - undefined
Skills
- Proficient in Microsoft Office
- EPIC, Recondo Health, EPIC Hyperspace
- Bilingual English/Spanish
- Understanding of Patient’s Rights & Confidentiality
- Joint Commission and HIPAA & JCAHO Knowledge
- Ability to work in a fast-paced environment
- Multi Line phone operation
- Interpersonal communication
Timeline
Autonomous Vehicle Operator
Nuro.Inc
07.2024 - 05.2025
Front Desk Customer Service Representative
RadNet
09.2022 - 09.2024
Patient Support Services Coordinator (Cardiology CATH & MRI)
Baylor College of Medicine/Texas Children’s Hospital
07.2021 - 07.2024
Patient Access Rep II
Conifer Health Solutions
10.2019 - 07.2020
Property Management
The Women’s Home
06.2016 - 07.2017
Administrative Assistant
Houston Thermal Processing Houston Heat Treat
04.2012 - 05.2015