Vanessa Zuniga
Hanover Park,United States
Summary
Experienced Phlebotomist with 5+ years experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Bilingual fluent in English and Spanish.
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
9
9
years of professional experience
Work History
Phlebotomist
Alverno Laboratory
Hoffman Estates, IL
01.2024 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Verified patient information prior to specimen collection.
- Assisted in the training of new phlebotomists.
- Provided excellent customer service while interacting with patients.
- Followed all safety protocols when handling hazardous materials.
- Processed samples accurately and efficiently.
- Responded quickly and effectively to emergency situations.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
Phlebotomist
Swan primary Care
Glendale Heights, IL
06.2020 - 03.2024
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Used heel and finger stick methods to obtain blood from capillaries.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Interacted with patients to gather and record data prior to blood draws.
- Conducted various blood tests and updated results into paper and electronic charts.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Collected specimen samples and transported to laboratory for processing.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Processed client payments and collected appropriate billing information.
- Collected specimens for drug screens, paternity tests and alcohol tests.
Medical Assistant
Swan primary Care
Bloomingdale, IL
05.2020 - 03.2024
- Performed preliminary physical tests to accurately record results in patient history summary.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Documented notes during patient visits.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Maintained fully-stocked phlebotomy cart, carrier and station.
Patient Care Technician
AdventHealth
Glendale Heights, IL
04.2015 - 09.2022
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Recorded patient conditions and vital signs before and after medical operations.
- Kept instruments and equipment clean and sanitized.
- Assisted with patient admissions, discharges and transfers.
- Restocked unit frequently with necessary medical supplies.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Education
Phlebotomy -
Phlebotomy Training Specialist
12.2010
CNA -
A Plus Health Care
06.2009
High School Diploma -
Bartlett High School, Bartlett. IL
07.2008
Skills
- Proper Storage Procedures
- Stress Management
- Tracking Specimens
- Biohazard Waste Disposal
- Sanitation and Sterilization
- Sharps Disposal
- Medical Records Maintenance
- Drawing Blood
- Data Entry
- Patient Relations
- Hemoglobin Testing
- Staff Phlebotomy Training
- Microsoft Office
- Specimen Collection
- Sharps Collection
- Problem-Solving
- Data Analysis
- Vacuum Tube and Syringe Use
- Glucose Screening
- Documentation and Recordkeeping
- Butterfly Venipuncture
- Written and Verbal Communication
- Infection Control
- Paperwork Processing
- HIPAA
- Patient Care
- Venipuncture Expertise
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Phlebotomist
Alverno Laboratory
01.2024 - Current
Phlebotomist
Swan primary Care
06.2020 - 03.2024
Medical Assistant
Swan primary Care
05.2020 - 03.2024
Patient Care Technician
AdventHealth
04.2015 - 09.2022
Phlebotomy -
Phlebotomy Training Specialist
CNA -
A Plus Health Care
High School Diploma -
Bartlett High School, Bartlett. IL
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