Vanessa Alejandra Groenke Hernandez
Jacksonville,FL
Summary
Goal-oriented Territory Sales Manager with great pride in exceeding goals and achieving sales quotas. Dedicated to maintaining high level of personal product knowledge and skillfully influencing consumer buying habits. Exercise sound judgment and establish goals to meet aggressive targets.
Overview
15
15
years of professional experience
Work History
Territory Sales Manager
Coca Cola FEMSA
Valencia , Carabobo
03.2019 - 07.2023
- Created and managed relationships with key customers in the region.
- Analyzed customer feedback to identify potential opportunities for increasing sales.
- Conducted market research to identify new business opportunities within the territory.
- Developed and implemented sales plans to achieve regional goals.
- Monitored competitors' activities, pricing, and promotions in the region.
- Developed promotional materials to increase awareness of products and services.
- Provided technical advice and product training to customers and staff on product features, benefits, and uses.
- Prepared weekly and monthly reports on sales performance against targets.
- Led team meetings to ensure effective communication among all members of the sales team.
- Identified areas of improvement for customer service strategies within the region.
- Assisted customers with product selection based on their individual needs.
- Collaborated with marketing teams to develop campaigns that will drive more sales in the territory.
Operations Manager
Nara Motors C.A. (NISSAN)
Valencia, Carabobo
02.2014 - 07.2019
- Developed and implemented customer service policies and procedures to improve customer experience.
- Managed day-to-day operations of the customer service team, including hiring, training and coaching employees.
- Conducted regular performance reviews for customer service staff in order to identify areas for improvement.
- Developed processes to ensure timely resolution of customer inquiries or complaints.
- Worked closely with other departments such as marketing, sales, product development and finance to ensure alignment on company goals and objectives related to customer satisfaction.
- Established key performance indicators for tracking progress toward meeting organizational goals related to customer experience.
- Assessed existing processes, identified opportunities for improvement and recommended solutions that increased efficiency within the organization.
- Created detailed reports on operational performance of the vehicules inside or for sale
Supervisor of Operations
Gromarket Places C.A.
Valencia , Carabobo
01.2009 - 06.2018
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Developed and implemented policies and procedures for efficient workflow.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices for effectives sales
- Guided employees in handling difficult or complex problems.
- Recruited, interviewed and selected employees to fill vacant roles.
- Computed balances, totals or commissions to support accounting team.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Education
M.D. - Licenciature Human Resources
Universidad De Carabobo
Carabobo Venezuela03-2015
Ph.D. - Business Administration And Management
UJAP
01-2014
Ph.D. - Security And Protective Services
UJAP
San Diego VE01-2013
BBA - High School Administration
U.E.P. María De La Paz
01-2005
Skills
- Customer Relationship Management
- Client Account Management
- Sales Program Development
- Strategic Plans
- Product Promotion
- Customer Training
- Improvement Planning
- Marketing Strategy
- Sales Strategies
- Territory Management
- Staff Training
- Personnel Recruitment
- Staff Hiring And Recruitment
- Staffing And Recruiting Professional
- Bilingual In Spanish And english
- Team Teaching
Personal Information
- Date of Birth: 09/27/87
- Nationality: Venezolana
- Marital Status: Single
References
- Carlton W Miller 904-729 77 46
- Winderme Reveron 904-775 09 26
Timeline
Territory Sales Manager
Coca Cola FEMSA
03.2019 - 07.2023
Operations Manager
Nara Motors C.A. (NISSAN)
02.2014 - 07.2019
Supervisor of Operations
Gromarket Places C.A.
01.2009 - 06.2018
M.D. - Licenciature Human Resources
Universidad De Carabobo
Ph.D. - Business Administration And Management
UJAP
Ph.D. - Security And Protective Services
UJAP
BBA - High School Administration
U.E.P. María De La Paz
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