Vanessa Avalos
Wyandotte,MI
Summary
Dynamic and results-driven professional with over 6 years of managerial experience and more than a decade of exceptional customer service expertise. Proven ability to lead teams effectively while fostering a positive and productive work environment. Committed to continuous personal and professional growth, with a strong desire to embrace new challenges and expand skill sets. Eager to contribute to organizational success through innovative problem-solving and a customer-centric approach.
Overview
9
9
years of professional experience
Work History
Server/Manager
Carlos' Mexican Restaurant
11.2017 - Current
- Achieved recognition through consistent delivery of exceptional customer service beyond standard responsibilities.
- Studied and retained extensive menu details and specials to deliver personalized dining suggestions for guests.
- Effectively managed conflict resolution processes, ensuring consistent customer satisfaction.
- Warmly greeted new and returning customers while developing relationships resulting in customer loyalty.
- Developed and delivered comprehensive training programs to ensure staff adherence to restaurant culture and operational procedures.
- Collaborated with kitchen staff to improve communication and expedite food delivery times.
- Troubleshot technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Developed creative content ideas aligned with audience trends and platform algorithms resulting increased social media followers and viral content.
Data Entry Clerk
CHASS Community Health and Human Services
05.2017 - 11.2017
- Managed comprehensive input of medical history data into healthcare systems, ensuring precision and compliance for a high volume of patients.
- Executed data entry tasks in Microsoft Excel and electronic health record systems, ensuring data integrity and compliance with healthcare standards.
- Processed a high volume of data entries while ensuring confidentiality and security of sensitive information.
- Performed routine quality checks to reduce errors and duplication.
Education
High School Diploma -
Lincoln Park High School
Lincoln Park, MI05-2015
Skills
- Service excellence
- Bilingual (verbal, reading, writing in English & Spanish)
- Computer and telephonic skills
- Analytical problem-solving
- Strategic communication
- Proficient in managing disputes
- Emotional Intelligence
- Efficient Time Management
- Collaborative team member
- Detailed-oriented
LANGUAGES
Fluent in English and Spanish (verbal and written)
Timeline
Server/Manager
Carlos' Mexican Restaurant
11.2017 - Current
Data Entry Clerk
CHASS Community Health and Human Services
05.2017 - 11.2017
High School Diploma -
Lincoln Park High School