Vanessa Avalos
Wyandotte,MI
Summary
Dynamic and results-driven professional with over 6 years of managerial experience and more than a decade of exceptional customer service expertise. Proven ability to lead teams effectively while fostering a positive and productive work environment. Committed to continuous personal and professional growth, with a strong desire to embrace new challenges and expand skill sets. Eager to contribute to organizational success through innovative problem-solving and a customer-centric approach.
Overview
9
9
years of professional experience
Work History
Server/Manager
Carlos' Mexican Restaurant
Westland, Michigan
11.2017 - Current
- Achieved recognition through consistent delivery of exceptional customer service beyond standard responsibilities.
- Studied and retained extensive menu details and specials to deliver personalized dining suggestions for guests.
- Effectively managed conflict resolution processes, ensuring consistent customer satisfaction.
- Warmly greeted new and returning customers while developing relationships resulting in customer loyalty.
- Developed and delivered comprehensive training programs to ensure staff adherence to restaurant culture and operational procedures.
- Collaborated with kitchen staff to improve communication and expedite food delivery times.
- Troubleshot technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Developed creative content ideas aligned with audience trends and platform algorithms resulting increased social media followers and viral content.
Data Entry Clerk
CHASS Community Health and Human Services
Detroit, Michigan
05.2017 - 11.2017
- Managed comprehensive input of medical history data into healthcare systems, ensuring precision and compliance for a high volume of patients.
- Executed data entry tasks in Microsoft Excel and electronic health record systems, ensuring data integrity and compliance with healthcare standards.
- Processed a high volume of data entries while ensuring confidentiality and security of sensitive information.
- Performed routine quality checks to reduce errors and duplication.
Education
High School Diploma -
Lincoln Park High School
Lincoln Park, MI05-2015
Skills
- Service excellence
- Bilingual (verbal, reading, writing in English & Spanish)
- Computer and telephonic skills
- Analytical problem-solving
- Strategic communication
- Proficient in managing disputes
- Emotional Intelligence
- Efficient Time Management
- Collaborative team member
- Detailed-oriented
LANGUAGES
Fluent in English and Spanish (verbal and written)
Timeline
Server/Manager
Carlos' Mexican Restaurant
11.2017 - Current
Data Entry Clerk
CHASS Community Health and Human Services
05.2017 - 11.2017
High School Diploma -
Lincoln Park High School