VANESSA C RAUSEO ESPINEL
Miami,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Leverages fluency in English and Spanish to foster strong relationships with diverse client bases. Skilled in working under pressure and adapting to new situations and challenges to enhance abilities while contributing to company growth.
Overview
15
15
years of professional experience
Work History
Maternity Leave
-
10.2023 - 08.2024
Owner
HOME PLATE MEALS
Miami, FL
07.2020 - 07.2024
- Maintained relationships with existing clients by providing superior customer service.
- Created marketing campaigns to attract new customers.
- Implemented quality assurance processes to ensure product excellence.
- Developed strategic plans to increase profitability and efficiency.
Customer Service Manager
SKYWAY FAMILY CARGO
Miami, FL
09.2020 - 06.2023
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Customer Service Manager
MUNDO NUEVO USA LOGISTICS
Miami, FL
01.2018 - 06.2020
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Customer Service Representative
TRIWAY CORP
Miami, FL
12.2016 - 12.2017
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Resolved customer complaints promptly and efficiently.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Project Manager
TD COMPANY
Caracas, VZLA
08.2012 - 07.2016
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Led meetings with internal team members, consultants and contractors.
- Created team objectives and roles with specific goals outlined for each individual.
Travel Agent
Royal Caribbean International Venezuela
Caracas, VZLA
03.2009 - 06.2011
- Planned, described and sold itinerary tour packages and promotional travel incentives.
Education
Bachelor of Science - Marketing
Universidad Catolica Andres Bello (UCAB)
Caracas, VZLA11-2014
Skills
- Supervision and leadership
- Organization and Time Management
- Analytical and Critical Thinking
- Excellent Communication
- Teamwork and Collaboration
- Problem-Solving
Timeline
Maternity Leave
-
10.2023 - 08.2024
Customer Service Manager
SKYWAY FAMILY CARGO
09.2020 - 06.2023
Owner
HOME PLATE MEALS
07.2020 - 07.2024
Customer Service Manager
MUNDO NUEVO USA LOGISTICS
01.2018 - 06.2020
Customer Service Representative
TRIWAY CORP
12.2016 - 12.2017
Project Manager
TD COMPANY
08.2012 - 07.2016
Travel Agent
Royal Caribbean International Venezuela
03.2009 - 06.2011
Bachelor of Science - Marketing
Universidad Catolica Andres Bello (UCAB)
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