Vanessa Cotter

Work History

Martinsburg College

, Remote

07.2022 - 05.2023

Consistently achieved community outreach goals by effectively generating leads, converting them into scheduled interactions, and fostering meaningful connections.
Interacted with potential students to provide and process information in response to inquiries, concerns and requests about programs and enrollment.
Ensured accurate and up-to-date student records by meticulously updating student account information, and maintaining data integrity.
Answered application and enrollment inquiries from public via telephone, chat, or email.
Fostered trust and rapport with potential students through proactive communication, initiating engaging conversations, to ensure student retention and support.
Proactively reached out to a significant number of prospective students daily, establishing contact and arranging over-the-phone appointments with efficiency and professionalism.
Cultivated sustainable relationships based on trust through open and interactive communication, consistnently delivering excellent customer service and support.

Martinez Family Household Employer

Chandler, AZ

01.2020 - 03.2022

Managed all aspects of household operations, ensuring a high level of customer service for the family.
Provided exceptional customer service by anticipating and addressing the needs and preferences of family members in a proactive and professional manner.
Maintained a welcoming and organized environment, overseeing daily operations, scheduling appointments, and managing household budgets.
Handled confidential information with discretion and professionalism, respecting the privacy and confidentiality of the family.
Acted as a point of contact for all inquiries and requests, promptly responding to and resolving any issues or concerns.
Demonstrated excellent communication skills, liaising with family members, staff, and external parties to ensure seamless coordination and exceptional customer service.
Displayed strong problem-solving abilities, addressing challenges effectively and finding creative solutions to meet unique needs of the family.

Benihana

, Arizona

03.2017 - 12.2019

Provided exceptional service to a high volume of daily customers.
Implemented effective suggestive selling techniques to enhance customer experience, successfully promoting higher margin items and enticing customers with add-ons.
Demonstrated strong leadership skills by training and mentoring new employees, ensuring they were equipped to perform their duties effectively.
Maintained a consistently polite and professional demeanor when interacting with guests, fostering an environment that encouraged inquiries and customer retention.
Processed payments and managed transactions with accuracy, ensuring that financial records were kept up-to-date and accurate.
Effectively managed customer complaints or conflicts, working to resolve issues and ensure that guests left satisfied with their experience.

Oakwood Country Club

, AZ

01.2015 - 12.2016

Provided exceptional customer service by promptly greeting and engaging with guests, ensuring a positive dining experience.
Managed a high-volume workload efficiently, maintaining accuracy and attention to detail while serving multiple tables simultaneously.
Demonstrated strong interpersonal skills by effectively communicating with diverse customers, understanding their needs, and offering appropriate recommendations.
Developed a comprehensive knowledge of the menu, including ingredients and preparation methods, to answer customer inquiries and make informed suggestions.
Collaborated with team members to ensure smooth operations, coordinating orders, delivering food and beverages, and assisting with table set-up and clean-up.
Effectively handled customer complaints and concerns, addressing issues promptly and professionally to resolve conflicts and maintain customer satisfaction.
Maintained cleanliness and organization of work areas, including tables, chairs, and service stations, to create a welcoming and comfortable environment for guests.
Displayed flexibility and adaptability in a fast-paced, dynamic environment, remaining calm under pressure and effectively managing time constraints.