VANESSA D. KENNEDY
Elwood,IN
Summary
Highly experienced in providing routine secretarial services to ensure sound management of work. Proficient in acting as a liaison between several parties as required. Proven ability to organize and maintain office administration work.
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Overview
24
24
years of professional experience
Work History
Practice Coordinator
Jane Pauley Community Health Center
08.2024 - Current
- Provide supervision of frontline staff and the overall operation of site, department and programs.
- Ensure training of all frontline new associates including but not limited to quality initiatives, best practices, risk and regulatory guidelines, etc.
- Serve as the first point of contact to assist with patient experience concerns onsite.
- Ensure the implementations and utilization of the quality and daily work principles to ensure and foster teamwork and engagement.
- Utilize critical thinking skills to effectively manage schedules/templates, staff and services to maximize peak operational efficiency and promote growth and patient access.
Patient Service Representative
Community Physicians Network
08.2016 - 08.2024
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Sorted and distributed incoming mail daily.
- Performed administrative duties such as filing, faxing, photocopying.
- Verified insurance information, collected payments, and scheduled appointments.
- Prepare the monthly schedule for the Patient Service Representatives.
- Maintained and ordered office supplies.
Legal Assistant to Managing Partner
Graham, Regnier, Farrer & Wilson, P.C. f/k/a Bingham, Farrer & Wilson, P.C.
02.2001 - 06.2016
- Serve as a liaison between attorney's office and other agencies including clients
- Schedule attorney's calendar with respect to Court appearances and client appointments
- Assemble documents and perform a routine follow up of pending cases
- Organize and solely maintain all collection accounts
- Telephone communications with Defendants in an attempt to settle collection accounts.
Education
High School Diploma -
Warsaw Community High School
Warsaw, Indiana06-1997
Skills
- Proficient in Microsoft Word
- Proficient in EPIC
- Appointment confirmation
- Reception Management
- Appointment Scheduling
- Employee Scheduling
Key Qualifications
- Highly experienced in providing routine secretarial services to ensure sound management of work.
- Proficient in acting as a liaison between several parties as required.
- Proven ability to organize and maintain office administration work.
References
Available upon request.
Timeline
Practice Coordinator
Jane Pauley Community Health Center
08.2024 - Current
Patient Service Representative
Community Physicians Network
08.2016 - 08.2024
Legal Assistant to Managing Partner
Graham, Regnier, Farrer & Wilson, P.C. f/k/a Bingham, Farrer & Wilson, P.C.
02.2001 - 06.2016
High School Diploma -
Warsaw Community High School
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