Vanessa Elizabeth Moran Rodriguez
Auburn
Summary
Energetic management professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction. Results-oriented Manager who thrives in fast-paced and competitive environment. Brings in Strong presentation, analytical and problem solving skills. Inspires, motivates and develops peoples strengths. Experienced with team leadership, customer service, and operational efficiency.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
The Home Depot
07.2018 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Department Supervisor
The Home Depot
06.2017 - 07.2018
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 78 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Customer Experience Manager
Walmart
05.2016 - 06.2017
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Store Manager
Continental Currency Services Inc.
01.2009 - 04.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Teacher
Star Christian School and Child Care Center
06.2007 - 07.2009
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Sandwich Artist
Subway
02.2005 - 06.2007
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Education
Associate of Arts - Child Development
Los Angeles Trade Technical College - LATTC
Los Angeles, CA01.2010
High School Diploma -
Alain LeRoy Locke College Preparatory Academy
Los Angeles, CA01.2007
Skills
- Merchandising
- Sales strategies
- Business Strategy
- Strong communication skills
- Verbal and written communication
- Dedicated team player
- Excellent multi-tasker
- Approachable
- Expense control
- Shift checklists
- Team Leadership
- Excellent time management
- Positive outlook
- Flexible schedule
- Sales
- Cash handling accuracy
- Issue resolution
- Inventory control
- Detail-oriented
- Loss prevention
- Cheerful and energetic
- Reliable and dependable
- Customer experience
- Time management
- Customer service and engagement
- Barcode scanning
- Store organization
- Problem-solving
- Attention to detail
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
The Home Depot
07.2018 - Current
Department Supervisor
The Home Depot
06.2017 - 07.2018
Customer Experience Manager
Walmart
05.2016 - 06.2017
Store Manager
Continental Currency Services Inc.
01.2009 - 04.2016
Teacher
Star Christian School and Child Care Center
06.2007 - 07.2009
Sandwich Artist
Subway
02.2005 - 06.2007
High School Diploma -
Alain LeRoy Locke College Preparatory Academy
Associate of Arts - Child Development
Los Angeles Trade Technical College - LATTC
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