Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deneen Youmans

Phila,PA

Summary

Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

Overview

16
16
years of professional experience

Work History

Record Processing Manager

Cotiviti, Inc
Conshohocken, PA
01.2022 - Current
  • Resolve customer inquiries regarding processing issues in a timely manner.
  • Ensure compliance with applicable regulations related to processing operations.
  • Manage team members responsible for performing various processing tasks.
  • Ensure compliance with applicable regulations related to processing operations.
  • Maintain accurate records of all processed transactions and documents.
  • Conduct regular training sessions for new employees on processing procedures.
  • Perform quality control check to ensure accuracy of information entered into the database.
  • Respond promptly to inquiries about records management processes.
  • Analyze customer feedback and identify areas for improvement in the existing processes.
  • Develop and maintain standard operating procedures for processing operations.
  • Monitor daily production activities, ensuring accuracy of data entry and quality control.
  • Coordinate with other departments to ensure timely completion of tasks.
  • Conduct regular training sessions for new employees on processing procedures.

Medical Clerk

Envision Healthcare
Conshohocken, PA
01.2019 - 01.2022
  • Reviewed and entered patient medical records into electronic health record system.
  • Organized, filed, and retrieved patient charts and documents.
  • Processed medical insurance claims forms for reimbursement of services rendered.
  • Answered telephones promptly, courteously, and efficiently responding to inquiries from patients and other healthcare professionals.
  • Maintained databases of patient information including contact details, allergies, medications, treatments, test results.
  • Performed general office duties such as photocopying documents, faxing forms to other offices.

Front Desk PM Receptionist

Sisters of Mercy
Philadelphia, PA
01.2015 - 01.2019
  • Created team objectives and roles with specific goals outlined for each individual.
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Updated daily log book with information about visitors entering the premises.
  • Scheduled and confirmed appointments.
  • Identified risks and created mitigation strategies for successful project completion.
  • Developed project plans and timelines, assigning tasks to team members and tracking progress.

Cashier

Ol’ Boy’s Soul Food Restaurant
Philadelphia, PA
01.2015 - 01.2016
  • Performed basic cleaning duties around the restaurant.
  • Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
  • Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
  • Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
  • Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
  • Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
  • Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.

Medical Assistant/front desk administrator

ProHealth Medical Center
Philadelphia, PA
01.2009 - 01.2016
  • Performed general office duties, such as answered phones, filled paperwork, and scheduled appointments. Assisted physicians with patient care by taking vital signs, patient histories, and prepared patients for examinations.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Organized patient charts before each day's clinic sessions began.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Organized charts, documents and supplies to maintain team productivity.
  • Responded to patient callbacks and phone-in prescription refill requests.

Education

Diploma -

Delaware Valley High School

Medical Assistant Certification of Completion -

Lincoln Tech Institute

Skills

  • Medical Access Skills
  • Medical billing skills
  • Organization and Filing Skills
  • Computer software skills
  • Staff Development
  • Operations Management
  • Expense tracking
  • Business Administration
  • Quality service
  • Operational objectives
  • Problem solutions
  • Process recommendations
  • Cost Reduction
  • Scheduling Coordination
  • Customer follow-up

Timeline

Record Processing Manager

Cotiviti, Inc
01.2022 - Current

Medical Clerk

Envision Healthcare
01.2019 - 01.2022

Front Desk PM Receptionist

Sisters of Mercy
01.2015 - 01.2019

Cashier

Ol’ Boy’s Soul Food Restaurant
01.2015 - 01.2016

Medical Assistant/front desk administrator

ProHealth Medical Center
01.2009 - 01.2016

Diploma -

Delaware Valley High School

Medical Assistant Certification of Completion -

Lincoln Tech Institute

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