Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa H. D'Elia

Hackensack,NJ

Summary

Resourceful and dedicated assistant manager with in-depth experience of the industry, consistently rising through the ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services to optimize customer service. Proactive and driven to perpetuate objectives to focus on development for company improvement. Driven to optimize coverage, maximizing customer engagement, delivering exceptional streamline workflow to meet operational demands. Agile with an adaptable approach, organizing engagement to satisfy the customers' demands based on the team's operational improvement.

Overview

9
9
years of professional experience

Work History

Managerial Assistant

Heritage Motors
12.2015 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided excellent customer care by responding to requests, assisting with customer complaints and managed multiple tasks while meeting time-sensitive deadlines.
  • Maintained administrative support to company employees by copying, faxing and filing documents assuring compiled information.
  • Goal oriented while organizing and overseeing assignments to drive operational excellence to satisfy the customer's requests.
  • Delivered exceptional customer service to every customer for extensive knowledge of products and services and creating welcoming, positive experiences.
  • Implemented company policies and procedures maintaining professional, cohesive customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems in a timely fashion.
  • Updated accounts and maintained detailed records to support open communication, satisfying company and customer's inquiries.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proficient communication skills collaborating as a team assuring customer satisfaction.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Developed and formatted documents with experience in ACS, Traverse, Point of Sale, Microsoft Word, Excel and Power Point software.
  • Worked directly with project management on document and template needs for products, services and confidential company information.
  • Gathered data from appropriate sources to assist in determining customer needs and requirements.
  • Cross-trained and provided backup support for organizational leadership.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma -

River Dell Regional High School
Oradell, NJ
06-2007

Skills

  • Billing and accounting experience
  • Customer and client relations
  • Data entry and clerical analysis
  • Document scanning and digitization
  • Driven with a service-oriented mindset
  • High-end automotive wholesale and bid purchasing
  • Multitasking and prioritization
  • Professional demeanor and phone etiquette
  • Personnel skill assessments
  • Reception area maintenance and management
  • Sales pipeline development
  • Schedule management

Timeline

Managerial Assistant

Heritage Motors
12.2015 - 08.2024

High School Diploma -

River Dell Regional High School

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Vanessa H. D'Elia